See Which Service Calls Never Became Jobs

No. Any phone system will do, so long as it records. Plenty of contractors run Sentinel on the system they already have and never change phone companies at all. What Sentinel needs is the recording. Who provides the dial tone underneath it stays your business, on your timetable.

Yes, and there is no way around it. An unrecorded call leaves nothing to read. If you are not recording, we set that up first. Then we count how many of your extensions actually record, because half a dispatch desk recording is half a picture, and better known on day one.

No. Nothing installs on a truck, no technician logs into anything, and nothing changes about how a call gets taken. It reads recordings that already exist and emails findings to whoever you name. If your team notices it at all, it is because their manager started asking better questions in the Monday meeting.

It is separate software and we are not going to pretend otherwise. What it is not is a duplicate: your FSM records what got dispatched, invoiced and closed. It has no record of a call where nobody asked for the job, because no job was ever created. Sentinel does not write into your FSM and does not need a connector.

They stay in our own AWS account and Sentinel reads them there. Nothing is shared with another customer and no finding leaves your account. Get two things in writing rather than taking a web page's word for it: how long recordings are retained, which is a setting, and our commitment that your call content never trains a model.

It will be wrong sometimes; assume that going in. Every finding carries the quote that triggered it, so a human checks it in seconds rather than taking our word for it. Nothing is auto-sent to a customer and nothing changes in another system. On scoring, an item is only counted once its stated precondition matches what the call was actually about, so nobody is marked down for a call that never reached the situation. Wrong rule, we rewrite the rule.

No. Sentinel reads calls after they end, because the recording only reaches Sentinel once the call is complete. It is not live monitoring, it does not join calls and it does not answer them. Findings from a morning's calls are with you the same day.

Both read the same recorded calls, so there is nothing further to connect, and both are priced on top of your tier. Customer health is available at any tier and ties calls together by who was on them, so you see a pattern across a customer's calls rather than one call at a time.