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Cloud Phone System
Intelligent Communications. Drive Results.
One business number on the desk phone, the mobile app and the web phone. Installed, trained and supported by our local team in New Jersey.
Pick where you'd answer.
Everything Your Team Needs, in One System
Pick a tool to see how it works.
Every call reaches the right person.
Set the rules once and calls find the right person: the front desk first, a backup group if no one picks up, and voicemail to email when it's after hours.
Ring groupsAuto attendantVoicemail to emailBusiness hours rules
Main line routingLive
1Main linePress 1 for sales, 2 for service
↓
2Front desk rings first3 people, for 20 seconds
↓
3No answerRings the backup group
☾After hoursAI Receptionist or voicemail to email
Change how your phones work, without a service call.
The user portal is where you run the phone system: add a user, change business hours, update the auto attendant, adjust a call queue or swap the hold music. Each person can also set their own answering rules, greetings and voicemail.
UsersAuto attendantsBusiness hoursCall queuesHold music
UsersAdd, remove or change a user
Front desk, ext. 100Desk phone and mobile appEdit
Office manager, ext. 101Desk phone, mobile app and web phoneEdit
Ring my mobile when my desk phone ringsAnswering rule, ext. 101
New hire, ext. 105Ready to set up+ Add user
Main menuWhat callers hear and where each key goes
1SalesSales queue
2BillingBilling queue
0Front deskExt. 100
Greeting"Thanks for calling. For sales, press 1."Record new
Front desk queueWho answers, and for how long
Ring strategyEvery agent rings at onceRing all
Agent A
Agent B
Agent COut today
No answer after 2 minutesVoicemail
Business hoursCalls route by the time of day
Monday to Friday8 am to 5 pm
Saturday9 am to 1 pm
Closed for the holidayThanksgiving, all day
After hours, calls go toAI Receptionist
Music on holdWhat callers hear while they wait
0:21
Holiday hours announcementYour own recordingPlaying
Play messages between the music
Add a recording+ Upload
Change it yourself any time, or call our local team and we'll do it for you.
Your business line, on your cell.
TeleCloud Pro puts your business number on your phone: take and make calls, read voicemails as text, see missed calls and move a call from your desk to your mobile.
Voicemail to textMissed callsDesk to mobile handoff
More about the mobile app →
See every call in the queue.
The monitor board shows every queue live: calls waiting, who is free and what has been handled. Add abandoned call logs, call recording, coaching and reporting.
Call queuesCall recordingAbandoned call logsReporting
More about the call center →Call Center Monitor Board
Call volume15
Active calls1
Calls waiting0
Abandoned1
Calls handled13
Call queueWaitingAgents freeHandled
Front desk0411
Sales032
Billing020
Agent A, on a callAgent B, availableAgent C, availableAgent D, offline
Text customers from your business number.
TextView lets your team text from your business number, on the web or the app, with shared conversations, canned responses and reminders.
Business textingCanned responsesRemindersWeb and mobile
More about business texting →
Your phones and your CRM, connected.
Click to dial from your CRM, log every call automatically and attach call recordings to the customer's profile.
Click to dialAutomatic call logsRecordings on the profile
More about CRM integrations →
Want to know what happens on those calls? That's TeleCloud Sentinel →
Is TeleCloud the Right Fit for You?
We know we’re not the perfect fit for every business and that’s okay. Our goal is to help you find the right communication solution, whether it’s with us or not.
Your Business Phones Matter
You Have Essential Technology Requirements
You are Frustrated with Your Current Provider
You Have Minimal Communication Requirements
You Do Not Require a VoIP Platform to Manage Your Calls
You are Happy with Your Current Telecom Provider