With 65% of today’s consumers preferring text messages, when communicating with companies, incorporating business texting into your communications strategy can be a game changer for your business and customer experience.
The Future of Customer Communication
Get Ahead With Business Texting
Response rates for SMS are 295% higher than phone call responses - proof that we live in a mobile world. In order to meet your customers where they are, your business needs to be mobile too!
Increase Customer Engagement With TeleCloud’s Business SMS Solutions
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Faster Communication
Shorter messages are acceptable and response rates are faster with business SMS and MMS, allowing for more efficient customer communication.
Wider Reach
Reach a wider customer base with modern communication your customers prefer. Message your entire customer base at once for marketing needs.
Increased Productivity
Your staff can now reach multiple customers at once to provide time-sensitive information like reminders and updates – making better use of their time.
Increased Engagement
Text message open rates are 98% - increasing the chances of your customers engaging more with your business.
Improved Customer Experience (CX)
Consumers now prefer text interaction more than any other form of communication. Making it easier for them to reach you makes it a better CX every time.
Personalized Communication
Business SMS and MMS allow for direct, one-to-one communication with customers that can be personalized for a unique interaction and enhanced brand loyalty.
Ways To Use Our Business SMS And MMS Solutions
Business texting can be used in many ways, increasing productivity, improving the customer experience, and more. Some applications include:
- Appointment Reminders
- Event Or Sale Promotion
- Order Status Updates
- Payment Reminders
- Customer Feedback
- Appointment Scheduling
- Time-Sensitive Information
- Employee Communication
- Time Issue Resolution
Choosing The Right Texting Tool
| Features | Basic Standard Business Texting |
TextView |
| Text enable your existing business numbers | ||
| One-to-one SMS messaging |
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| SMS queues |
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| Text history |
Coming Soon |
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| Custom integrations via messaging APIs |
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| One-to-many or many-to-one messaging |
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| Advanced reporting on inbound/outbound messaging |
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| Response templates |
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| Company text messaging |
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| Global support for multiple languages |
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| Send auto-responses that are triggered by keywords |
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| Ensured compliance |
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| Schedule messages |
Get An Unparallelled Experience With TeleCloud
We provide secure, reliable features and white-glove support for our business texting solutions. We pride ourselves on creating an excellent experience for you, so you can do the same for your customers!
Support
Our dedicated professionals prioritize fast resolution – and are available for support 24/7.
Expertise
We always stay up-to-date on the latest news and trends in business technology.
Onboarding
Our experts work with your teams to ensure a great onboarding experience.
Local
Our Northeast-based team knows the business needs of the region inside and out.What Our Clients Are Saying
TeleCloud more generally helped us ship out and setup four new phones to colleagues working from home and the individuals received the phones within 48 hours to their home, all working properly., They also helped with a variety of other telecommunications-related planning as it relates to a 100% remote working environment and could not have been more helpful and responsive from a client service perspective, even on the weekends. I'd highly recommend this company normally, but especially after our experience these past couple weeks.
Jay, Lindsey, and Henry were great from day 1. Just had our new phone system installed today despite the huge snow storm yesterday. They showed up on time, trained, and followed up promptly. So far so good the system is working beautifully. Highly recommend using them to anyone in the future.
My experience was excellent. Davin H was extremely knowledgeable and very patient. He led me through the process of installing the program in an easy manner that ended in a successful installation.
Excellent company with customer service that is next to none! Since I have been employed at Momentum Solar I have worked very closely with Tele-data solutions and their expert support staff. Everyone I have worked with is extremely knowledgeable and willing to go above and beyond to meet our needs. I would recommend this company to anyone looking for a clean and polished phone system that has even better support to boot!
Great company, great people, great solutions. Much added funtionality for basically the same price we were paying for very little functionality. A pleasure to work with all around.
I run an accounting firm and phone reliability and uptime is very important especially during our busy tax season. We know TeleCloud took the time to install everything correctly and we have confidence in their company to deliver.
TeleCloud handles our VoIP Phone technology and we have had a great experience whenever we need support. No company is perfect, but whenever we have had issues, TeleCloud has always resolved them. Their team is very dedicated and we recommend using their services.
Vincent Finaldi and the TeleCloud Team really go above and beyond for their clients. We have many mutual clients and they have a great reputation for responsiveness and really being dedicated to servicing their clients.
Customer Service is the main priority at TeleCloud. Everyone working here is always pleasant and a pleasure to speak with. Their motto must be, 'Treat our customers like their your own family!'. And that is how I feel EVERY TIME I need to call in. I do get treated like I'm the one! (All the Time). Had training on the system today and Lindsey Bodnar was Patient and a BIG Sweetheart! She trained me so well that I know can probably do some training myself..lol.....Thank You
'Service the customer above all else.' Not only does that pertain to how our customers are praised and respected, but that goes for the employees as well. I have been an Intern with TeleCloud for almost 3 months and I have witnessed that our core value is fully extended to each and every employee. Working with a team that understands and trusts each other is a daily reminder that we all want to help one another grow and give our customers the best service possible. To be able to start my career in a family-orientated environment brings me great hope and excitement for what the future holds.
TeleCloud gave FANTASTIC training for our portal and what our phone system can do is awesome. Lindsey was great - couldn't have asked for any better. I had construction going on over my head and it was very loud - she was a trooper and stuck with me. A+++++++++
We just upgraded to a VoIP system with TeleCloud and their service has been phenomenal! Two staff members were here properly setting up all of the products and training the employees. Would highly recommend!
When we installed new phones in our office there were a few bugs, as is to be expected, but they were with us 100% of the way. They made sure to make any changes we needed and showed us how to alter the settings ourselves. When trying to get a tech in to change the location of one of our phones, Jay M. was incredibly helpful and personable. 10/10 would recommend.
Their support staff is amazing. They made sure to walk us through everything making the phones easier to use.
Great Company...Beginning with the sales process through project completion they were courteous, professional and focused on providing a robust solution...
TeleCloud truly goes above and beyond for their clients. I have worked closely with Vin and his team on various projects and have seen first hand how much thought and care goes into every project we have completed. Just great people to work with, great company all around.
I have known TeleCloud for several years now and have trust in their products and services. I refer them to my customers any chance I can get. They stand behind their customers.
I am the Director of Operations at a large insurance agency. I personally know some of the people at TeleCloud in Union & the whole team goes above & beyond expectations. We had some unforeseen issues within our office during installation which Tele-Data worked with us every step of the way to solve. We are very happy to have them as our partners. They are a very professional company!!!
I have known and referred TeleCloud and their team for over 5 years, they always go above and beyond to make sure the client is not only happy and serviced in a timely fashion but on an ongoing basis as well. I have trusted my clients to them and they have always made me and my company look like rock stars for referring them.Specifically, Lindsey is not only very bright and knowledgeable but an amazing team member that made my experience of my own phone system a breeze. Keep up the good Work Lindsey!
I know some team members at TeleCloud in Union and they go above and beyond for their clients. And in business it's so hard to find reliable sources who follow through like they do. First-class all the way!
TeleCloud provides excellent services and shows real dedication to their clients. Their staff is amazingly helpful and a pleasure to do business with. Highly recommend!
These solutions can be very intimidating. This entire organization is dedicated to making this process simple, easy to understand, and best of all...Our Phones Work Seamlessly!!
A great job. Above my expectations. I was pleasantly surprised by the professionalism of the work that was done.
A great company that employs professional employees. Our new phone system works excellent. They were able to connect 3 locations of our company which gave us more opportunities.
Lindsey was an excellent trainer. Clear and concise directions for a smooth transition. We had lots of questions....and she had lots of patience. Kudos to TeleCloud's customer service team.
I wanted to let you know that your team represents what you have built your company on and that is the highest level of professionalism. The process today went exactly as planned by your team and they patiently spent time answering all of our questions and going over in detail to make sure we were comfortable before they left. Thank you for the great service and we would highly recommend TeleCloud.
The TeleCloud team came in and replaced our antiquated phone system for our 4 office locations.They were such a great company to work with and they made the transition to newer and better phone tech seamless. Our ability to communicate to other co-workers operates so much more efficiently now. Highly recommended.
What an amazing group of professionals. Our team was delighted to work with Jen and Vince with our new phone system implementation. Jen is so attentive to detail and offers top notch customer service. We highly recommend!
Customer service at this company is wonderful! Every time I need something they are courteous and so very helpful! Especially Matt and Daniel. They both have a lot of patience and work hard to resolve issues quickly while keeping me updated the whole time!
This company's ability to cater to the needs of a medical practice are nothing short of spectacular. All it takes is a single call or message and an entire team is ready to help out with any problem. From the first meeting with Vin (and several more in the next few months), we've been treated with respect and made to feel as if we were the highest priority. Tele data helped us and held our hands through the installation process and now Jen Andretta is available to help us with all our day to day issues. Their IT knowledge and help has made all things that are complicated seem like a breeze.
These Guys are the best! Damon and Vincent and the entire staff are very understanding to all your needs, and they truely care and wish well for all there clients! i have seen it with my own eyes! Go Tele!!
Bill and Matt are the best! They are very attentive and you can tell that they care about what they are doing. In addition to this, they have your request done in a timely matter. Highly recommend!
Great company with many years of experience. I'd highly recommend them.
Like always, TeleCloud and Matt were able to support me accurately and promptly! Thanks guys.
The customer service rep Matt was very good and fast at fixing theissue.
Group of professionals. They provide a very personalized service and immediate response to problems.
Only good words can be said about TeleCloud. They answer promptly and are always able to solve any issue. Excellent service.
TeleCloud its a five starts when comes to support and help you to resolve our phone issues, all the staff its very professional and friendly... Matthew and Daniel its always very helpful! I recommend it! Thank you Guys!
I dealt with Matthew from the Service Department. He was incredibly helpful in assessing the problem and more importantly, explaining to a lay person what had occurred. He promptly addressed the problem and the phones were running perfectly again within minutes!
Thanks again guys - your level of support and attentiveness was excellent yesterday - we were fully up and running by 10:30am and no impact to business at all. Fantastic customer service!!
We upgraded off our Avaya phone system and Verizon Phone Lines onto a more modernized and cloud based technology. The technology works so much better – we now utilize call center for our service department and mobile app technology to our team. The phone technology has really helped our business and better serve our clients
Matt is a knowledgeable tech and is able to resolve our challenges quickly and professionally when requested.
Always can depend on the people at TeleCloud to help with any question/problem I have at any time. Great service and caring associates. I highly recommend you contact them for your phone service for your business!
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