Not addressing your communication challenges could cost your business more than you realize. Lost opportunities, dissatisfied customers, and operational inefficiencies can snowball into long-term problems.
Elevate Your Customer Service with a Cloud-Based Call Center Solution
Deliver exceptional customer experiences and streamline your operations with a call center system designed for modern businesses.
Are Communication Problems Holding Your Business Back?
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Missed or Delayed Calls
Long hold times and missed calls damage customer relationships and erode trust.
Lack of Insights
Without proper analytics, it’s difficult to measure agent performance or optimize workflows effectively.
Outdated Technology
Rigid, outdated systems slow your team down and prevent your business from scaling efficiently.
A Call Center Solution Designed Around Your Needs
Simplify communication, gain valuable insights, and deliver exceptional customer service with features tailored to your business goals. TeleCloud’s call center solutions are designed to adapt to your needs, ensuring efficiency and scalability at every stage.
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Call Analytics for Smarter Decisions
Track daily call activity by department or individual to optimize workflows and allocate resources effectively.
Missed Call Monitoring
Respond to missed calls in real-time to ensure no opportunities are lost, especially in high-volume departments.
Automatic Call Recording
Improve quality assurance and team training with recorded calls for review and coaching.
Advanced Reporting Tools
Access detailed dashboards to monitor key metrics like response times and call durations.
Tailored Call Routing
Direct calls to the appropriate person or department, reducing wait times and enhancing customer satisfaction.
Scalable Features
Easily add users or adjust your system as your business evolves, ensuring seamless growth.
You Can’t Manage What You Can’t See.
Modern customers want to experience the same high-quality service no matter how they connect with your business, whether that’s voice or text.
Enhance the customer experience, reduce costs, and increase efficiency with a solution that improves your customer service.
Coach, monitor, and join new and existing staff.
TeleCloud’s Call Center solution delivers powerful, native, customer management tools to help your call center create exceptional experiences with every customer interaction.
Cloud Call Center Features
- Full featured ACD
- Expanded Auto Attendant for maximum flexibility
- Callback in Queue
- ‘Anywhere’ agents and supervisors
- Call monitoring, regardless of agent location or device
- Silent monitor/barge functions
- Real-time and historical reporting
- Real-time agent/queue dashboards
- On-demand reports of key metrics
- Extensive supervisor capabilities
- Flexible ACD reporting engine
- Centralized database of all queue and agent metrics On-demand, scheduled, and customized reports
- Call analytics Recording of Calls with storage and easy retrieval
- Comprehensive agent customization
Oscar and TeleCloud more generally helped us ship out and setup four new phones to colleagues working from home and the individuals received the phones within 48 hours to their home, all working properly., They also helped with a variety of other telecommunications-related planning as it relates to a 100% remote working environment and could not have been more helpful and responsive from a client service perspective, even on the weekends. I'd highly recommend this company normally, but especially after our experience these past couple weeks.
Jay, Lindsey, and Henry were great from day 1. Just had our new phone system installed today despite the huge snow storm yesterday. They showed up on time, trained, and followed up promptly. So far so good the system is working beautifully. Highly recommend using them to anyone in the future.
My experience was excellent. Davin H was extremely knowledgeable and very patient. He led me through the process of installing the program in an easy manner that ended in a successful installation.
Excellent company with customer service that is next to none! Since I have been employed at Momentum Solar I have worked very closely with Tele-data solutions and their expert support staff. Everyone I have worked with is extremely knowledgeable and willing to go above and beyond to meet our needs. I would recommend this company to anyone looking for a clean and polished phone system that has even better support to boot!
Great company, great people, great solutions. Much added funtionality for basically the same price we were paying for very little functionality. A pleasure to work with all around.
I run an accounting firm and phone reliability and uptime is very important especially during our busy tax season. We know TeleCloud took the time to install everything correctly and we have confidence in their company to deliver.
TeleCloud handles our VoIP Phone technology and we have had a great experience whenever we need support. No company is perfect, but whenever we have had issues, TeleCloud has always resolved them. Their team is very dedicated and we recommend using their services.
Vincent Finaldi and the TeleCloud Team really go above and beyond for their clients. We have many mutual clients and they have a great reputation for responsiveness and really being dedicated to servicing their clients.
Customer Service is the main priority at TeleCloud. Everyone working here is always pleasant and a pleasure to speak with. Their motto must be, 'Treat our customers like their your own family!'. And that is how I feel EVERY TIME I need to call in. I do get treated like I'm the one! (All the Time). Had training on the system today and Lindsey Bodnar was Patient and a BIG Sweetheart! She trained me so well that I know can probably do some training myself..lol.....Thank You
'Service the customer above all else.' Not only does that pertain to how our customers are praised and respected, but that goes for the employees as well. I have been an Intern with TeleCloud for almost 3 months and I have witnessed that our core value is fully extended to each and every employee. Working with a team that understands and trusts each other is a daily reminder that we all want to help one another grow and give our customers the best service possible. To be able to start my career in a family-orientated environment brings me great hope and excitement for what the future holds.
TeleData gave FANTASTIC training for our portal and what our phone system can do is awesome. Lindsey was great - couldn't have asked for any better. I had construction going on over my head and it was very loud - she was a trooper and stuck with me. A+++++++++
We just upgraded to a VoIP system with TeleCloud and their service has been phenomenal! Two staff members were here properly setting up all of the products and training the employees. Would highly recommend!
When we installed new phones in our office there were a few bugs, as is to be expected, but they were with us 100% of the way. They made sure to make any changes we needed and showed us how to alter the settings ourselves. When trying to get a tech in to change the location of one of our phones, Jay M. was incredibly helpful and personable. 10/10 would recommend.
Their support staff is amazing. They made sure to walk us through everything making the phones easier to use.
Great Company...Beginning with the sales process through project completion they were courteous, professional and focused on providing a robust solution...
TeleCloud truly goes above and beyond for their clients. I have worked closely with Vin and his team on various projects and have seen first hand how much thought and care goes into every project we have completed. Just great people to work with, great company all around.
I have known TeleCloud for several years now and have trust in their products and services. I refer them to my customers any chance I can get. They stand behind their customers.
I am the Director of Operations at a large insurance agency. I personally know some of the people at TeleCloud in Union & the whole team goes above & beyond expectations. We had some unforeseen issues within our office during installation which Tele-Data worked with us every step of the way to solve. We are very happy to have them as our partners. They are a very professional company!!!
I have known and referred TeleCloud and their team for over 5 years, they always go above and beyond to make sure the client is not only happy and serviced in a timely fashion but on an ongoing basis as well. I have trusted my clients to them and they have always made me and my company look like rock stars for referring them.Specifically, Lindsey is not only very bright and knowledgeable but an amazing team member that made my experience of my own phone system a breeze. Keep up the good Work Lindsey!
I know some team members at TeleCloud in Union and they go above and beyond for their clients. And in business it's so hard to find reliable sources who follow through like they do. First-class all the way!
Bill is great! Always figures out the issue and resolves it. A++++++++++
TeleCloud provides excellent services and shows real dedication to their clients. Their staff is amazingly helpful and a pleasure to do business with. Highly recommend!
Each time I call the experience is better than the last. Everyone is always quick to help and friendly. I spoke with Bill B. today and he was so helpful. He pointed me in the direction of some headsets for our office. He took the time to explain exactly what we need and how to hook them up. He offered future help once the headsets are in. He is what customer service is all about.
These solutions can be very intimidating. This entire organization is dedicated to making this process simple, easy to understand, and best of all...Our Phones Work Seamlessly!!
A great job. Above my expectations. I was pleasantly surprised by the professionalism of the work that was done.
A great company that employs professional employees. Our new phone system works excellent. They were able to connect 3 locations of our company which gave us more opportunities.
Lindsey was an excellent trainer. Clear and concise directions for a smooth transition. We had lots of questions....and she had lots of patience. Kudos to TeleCloud's customer service team.
Bill took the time to walk me through our phone system and made changes that work much better for my company. I highly recommend TeleCloud.
I wanted to let you know that your team represents what you have built your company on and that is the highest level of professionalism. The process today went exactly as planned by your team and they patiently spent time answering all of our questions and going over in detail to make sure we were comfortable before they left. Thank you for the great service and we would highly recommend TeleCloud.
The TeleCloud team came in and replaced our antiquated phone system for our 4 office locations.They were such a great company to work with and they made the transition to newer and better phone tech seamless. Our ability to communicate to other co-workers operates so much more efficiently now. Highly recommended.
Bill Braunschweiger was excellent help. Took the time to walk me thru every time frame and auto attendant.
What an amazing group of professionals. Our team was delighted to work with Jen and Vince with our new phone system implementation. Jen is so attentive to detail and offers top notch customer service. We highly recommend!
Bill was very helpful and got us up and running as quick as possible. Excellent service!! I highly recommend this company.
From the time the phone system was installed, TeleCloud has been one of the best in customer service. Always courteous and quick to solve any issues we may have. Bill Braunschweiger has helped us from the beginning until my last dilemma.. Thank you for all of your help,time and patience.Linda Woodman
Customer service at this company is wonderful! Every time I need something they are courteous and so very helpful! Especially Matt and Daniel. They both have a lot of patience and work hard to resolve issues quickly while keeping me updated the whole time!
This company's ability to cater to the needs of a medical practice are nothing short of spectacular. All it takes is a single call or message and an entire team is ready to help out with any problem. From the first meeting with Vin (and several more in the next few months), we've been treated with respect and made to feel as if we were the highest priority. Tele data helped us and held our hands through the installation process and now Jen Andretta is available to help us with all our day to day issues. Their IT knowledge and help has made all things that are complicated seem like a breeze.
These Guys are the best! Damon and Vincent and the entire staff are very understanding to all your needs, and they truely care and wish well for all there clients! i have seen it with my own eyes! Go Tele!!
Bill and Matt are the best! They are very attentive and you can tell that they care about what they are doing. In addition to this, they have your request done in a timely matter. Highly recommend!
Bill and the entire staff at TeleCloud Solutions always assist with any updates and/or issues that we may have in a quick and efficient manner.
Excellent service from Bill. He handled our changes with speed and accuracyThank you
Great company with many years of experience. I'd highly recommend them.
Bill Braunschweiger is always a huge help. Bill is always able to solve any problem and does so in a timely fashion. We LOVE Bill here at APPS!!! On 1/7/19 Dan was able to resolve an issue that we were having very quickly - TeleCloud is a great company to work with
Like always, TeleCloud and Matt were able to support me accurately and promptly! Thanks guys.
The customer service rep Matt was very good and fast at fixing theissue.
Group of professionals. They provide a very personalized service and immediate response to problems.
Only good words can be said about TeleCloud. They answer promptly and are always able to solve any issue. Excellent service.
TeleCloud its a five starts when comes to support and help you to resolve our phone issues, all the staff its very professional and friendly... Matthew and Daniel its always very helpful! I recommend it! Thank you Guys!
Thanks Daniel R at TeleCloud for speedy and polite help with my log in issue.
Louis is an amazing support expert!!! He's very prompt and resourceful to answer any questions as well as working on task in a trustworthy manner.The best experience I've had thus far!!!!!~An'Quan Mouzon
I dealt with Matthew from the Service Department. He was incredibly helpful in assessing the problem and more importantly, explaining to a lay person what had occurred. He promptly addressed the problem and the phones were running perfectly again within minutes!
Thanks again guys - your level of support and attentiveness was excellent yesterday - we were fully up and running by 10:30am and no impact to business at all. Fantastic customer service!!
We upgraded off our Avaya phone system and Verizon Phone Lines onto a more modernized and cloud based technology. The technology works so much better – we now utilize call center for our service department and mobile app technology to our team. The phone technology has really helped our business and better serve our clients
Matt is a knowledgeable tech and is able to resolve our challenges quickly and professionally when requested.
When I first called in they were on vacation due to Good Friday. Once I spoke with Luis on Monday we tried several steps and we were able to resolve my issue. Having been in customer service I understand it is not an easy job and during this time it is even harder. Luis not only resolved my issue but was helpful in his explanation of how to fix in the future. He is a true customer service professional.
Always can depend on the people at TeleCloud to help with any question/problem I have at any time. Great service and caring associates. I highly recommend you contact them for your phone service for your business!
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Commonly Asked Questions
TeleCloud’s Call Center Solution is ideal for any business handling high call volumes, such as customer support teams, sales departments, healthcare providers, and more. It’s designed to improve communication efficiency and enhance customer satisfaction across industries.
Yes! TeleCloud’s cloud-based system is designed to scale with your business. Whether you’re adding agents, expanding to multiple locations, or integrating new tools, our solution grows alongside your needs.
Absolutely! Our system provides detailed metrics and reporting, including call volume, hold times, and agent performance. These insights help you make data-driven decisions to optimize your call center operations.
TeleCloud’s cloud-based solution allows remote agents to access the system from anywhere. With features like softphones, real-time dashboards, and collaboration tools, your team can stay productive and connected no matter their location.
Yes! TeleCloud integrates seamlessly with CRM systems, helpdesk software, and other business tools, ensuring a smooth workflow and enhanced customer service experience. Contact us for details about specific integrations.
TeleCloud offers scalable solutions, so you only pay for what you use.
Our cloud-based system guarantees 99.99% uptime with secure and dependable service.
Get the Cloud Call Center Your Customers Have Been Waiting For
Delight your customers and empower your teams to provide better service with TeleCloud’s modern, all-in-one Cloud Call Center solution.
