Experity — Preferred Telecom Partner

Communication Built for Experity Urgent Cares

You're already running on Experity. Now your phones can finally catch up. The TeleCloud platform is specifically for Experity-connected urgent care centers; combining AI call handling, intelligent routing, and Conversational AI Insights that speak your EMR's language.

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Leading Urgent Care Brands

Experity Runs Your Clinic.

Your Phone System Shouldn't Hold It Back.

Even the best urgent care centers running Experity hit the same wall when it comes to phones:

Missed or mishandled calls

Patients hang up, and leadership has no visibility into when or why.

Overloaded front desks

Staff are fielding routine calls that should be automated, while real patients wait in clinic.

Disconnected systems

Experity knows your patients. Your phone system doesn't. That disconnect is costing you visits.

Designed for Modern Urgent Care Centers.

Connect your phone system directly to your Experity workflow, so every call becomes part of the patient experience your team already manages.

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Answer Every Patient Call

AI Receptionist handles incoming calls 24/7, so no patient hits voicemail during a rush or after hours.

Convert More Callers to Scheduled Visits

Intelligent routing and real-time availability sync means patients reach the right location, at the right time, and actually get booked.

Free Your Front Desk for In-Clinic Care

60–80% of routine calls handled automatically. Your team focuses on the patients in front of them, not the phone.

Understand Every Patient Conversation

Conversational AI Insights surfaces sentiment, missed calls, and booking patterns; all from a dashboard built for urgent care operators.

Coach Your Team With Real Call Data

Review actual recordings and transcripts to train your front desk, catch issues early, and improve patient experience before it shows up in reviews.

AI in front, humans in the middle, and insights in the back.

How It Works

With AI Receptionist, TeleCloud’s HIPAA-ready phone system, and Conversational AI Insights, urgent cares can automate routine calls, ensure no patient goes unheard, and gain insight into every patient touchpoint from first call to final chart note.

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How TeleCloud Extends Your Experity Investment

Your Experity platform is built to run your clinic. TeleCloud extends that investment all the way to the first ring.

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Scheduling-Ready Call Routing

Calls route based on availability, location, and patient need, so every patient reaches the right team without manual triage.

Built for Healthcare

Every call runs on a healthcare-grade phone system — secure, compliant, and built for the clinical environment Experity already lives in.

Integrated Call Reporting

See call trends, missed opportunities, and patient sentiment alongside your Experity scheduling data, in one view.

A Team That Knows Urgent Care

TeleCloud is a recognized urgent care communications partner. When you call us, you're not explaining your industry; we already know it.

How We Make It Easy to Get Started

Modernize your phone system with expert guidance at every step.

Step 1: Let's Talk

20 Minute Call

We'll listen, learn about your business, and see if we're the right fit.

Step 2: Discovery

60 Minute Call
We'll guide you through our process to uncover your goals, challenges, and timeline.

Step 3: Alignment

30-60 Minute Call
We'll recommend and explain our solution that solves your problems and hits your outcomes.

Step 4: Launch!

30 Minute Call
We'll prepare you and our team to work together!

See the Full Process

Hear From Our Clients

“TeleCloud wasn’t just a phone vendor—they were a strategic partner. They knew urgent care, and that made all the difference." ”

- Muhammad Zaman AFC West Haven, CT

TeleCloud Case Study AFC Urgent Care West Haven CT

"We have much better access to contacting our patients and web-based software. It's making life a lot easier for us and we couldn't be happier. Big thumbs up to these guys."

- Rob Pringle, Center Administrator AFC East Hanover, NJ

Frequently Asked Questions

Is TeleCloud compliant for healthcare?

Does TeleCloud integrate with Experity?

Can we use our current AI Receptionist?

Do I need to switch phone providers?

TeleCloud. Experity's Trusted Phone System & AI Partner

As a recognized NERUCA vendor and Experity integration partner, TeleCloud is purpose-built for the urgent care centers already running on Experity. You've invested in the right EMR. Now make sure your phones are working as hard as your team is.

Schedule a Demo