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Avoid Missed Calls and Keep Patients Happy with UrgentPhones™

Every second counts in Urgent Care. That’s why TeleCloud’s UrgentPhone™ is designed to handle high call volumes, prioritize patient calls, and ensure seamless communication for both in-clinic care and telehealth. So you can stay focused on delivering exceptional patient care without disruptions.

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Are Communication Issues Slowing Down Your Urgent Care Center?

In a high-demand field like urgent care, even minor disruptions in communication can lead to delays and dissatisfied patients. If your phone system isn’t reliable or adaptable, it could be affecting your patient care and your team’s efficiency.

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Missed Calls at Critical Times

High call volumes result in missed opportunities and frustrated patients.

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No-Show Patients on the Rise

Inconsistent communication leaves patients unprepared, leading to missed appointments and wasted time.

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Frequent Downtime and Poor Call Quality

System interruptions and low-quality calls lead to delays and inefficiencies in patient care.

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Reliable Communication Built for Urgent Care Needs

Forget missed calls, improve response times, and eliminate tech hurdles. With UrgentPhone™, you gain a system that’s purpose-built for the fast pace of urgent care, aligning with your workflow and making patient connection a top priority.

Quality patient care is what matters most and TeleCloud helps you stay focused.

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Seamless High-Volume Call Management

Handle peak-hour surges without a hitch—no patient call goes unanswered, ensuring better care and patient retention.

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Professional Flexibility for Telehealth & Remote Teams

Doctors and staff can respond from anywhere, maintaining professionalism and accessibility for all patients, even outside the clinic.

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Enhanced Patient Tracking and Follow-Up

Built-in call management and reporting help your team monitor call interactions and follow up effectively, reducing no-shows and improving patient experience.

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Consistently Clear, Reliable Calls

With crystal-clear call quality and near-perfect uptime, your team can communicate confidently without disruptions, boosting patient satisfaction and team efficiency.

What Our Clients Are Saying

“We have much better access to contacting our patients and web-based software. It's making life a lot easier for us and we couldn't be happier. Big thumbs up to these guys.”

- Rob Pringle, Center Administrator
AFC East Hanover

We hired TeleCloud in early 2023 to replace our existing phone service provider. They provided us with calling data and metrics through portal software that helps us run our day-to-day business. We can finally see exactly how many patient calls are missed, handled, or went to voicemail. Our urgent care center has improved after the switchover."

Dr. Richard Mojares- Family First

TeleCloud set us up with new VoIP Phone and Software technology when we built our new Parsippany AFC location. TeleCloud and Vectro teamed up & were a pleasure to work with. We are all set up and ready to go.

Claudia Santos - AFC Parsippany Center Administrator

TeleCloud was hired on a rushed notice to help get our new center up and running. They swiftly got the job done. We are happy we hired TeleCloud

Divyesh Patel - AFC Old Bridge, NJ

Two thumbs up to TeleCloud!

Rob Pringle- Center Administrator AFC East Hanover

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What is UrgentPhone™?

UrgentPhone™ is a communication solution custom-tailored for urgent care centers, ensuring you stay connected during any disruption. It instantly redirects calls to backup devices or locations, so patients can always reach your team, even during outages or emergencies.

With UrgentPhone™, your urgent care center maintains uninterrupted communication, delivering the reliability and responsiveness your patients depend on.

UrgentPhoneTM Transparent

Is UrgentPhone™ the Right Fit for Your Urgent Care Center?

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Stay Connected During Peak Hours

Perfect for urgent care centers managing high call volumes, ensuring no patient call is missed even at the busiest times.

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Flexibility

Designed for clinics offering telehealth services or needing flexible, reliable communication options for remote staff.

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Enhance Patient Satisfaction

Tailored for providers focused on delivering seamless and responsive communication to improve patient experience.

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Minimal Call Volume Clinics

If your clinic receives only a few calls daily, a basic phone setup may be more appropriate.

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Small Offices with Simple Needs

Offices with limited communication requirements might not benefit from the advanced features UrgentPhone™ offers.

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No Remote or Telehealth Needs

If your center operates fully in-person and doesn’t require remote or telehealth support, UrgentPhone™ may not align with your needs.

How Do I Work With TeleCloud?

Explore our hands-on process for upgrading your voice solutions.

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Step 1: Connect

15 minute call

We use this time to learn about your needs and provide a solution overview.
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Step 2: Explore

60 minute call

We work together to understand your current goals and challenges.
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Step 3: Advise

30-60 minute call

We recommend a custom solution for your business.
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Step 4: Launch

Deploy!

Work together to set install date, provision new hardware/software, train and support your team. Go Live!

Frequently Asked Questions

Setup time varies depending on your center’s needs, but we aim to get your system fully operational within a few days. Our team will work closely with you to ensure a smooth and quick transition with minimal disruption.

Yes, we can port your current phone numbers over to UrgentPhone™ to maintain consistency for your patients. We’ll also assess your existing equipment to see if it’s compatible with our system, making upgrades only when necessary.

TeleCloud offers ongoing support, including troubleshooting, system updates, and proactive monitoring. Our support team is available whenever you need assistance, so you can count on reliable help even after the initial setup.

We believe in transparent pricing. Our billing is straightforward, with no hidden fees. You’ll receive a clear monthly invoice that outlines your service costs based on your chosen plan and any additional users or features.

Yes, UrgentPhone™ is designed for flexibility. You can easily add or remove users as your team grows or changes, allowing you to adjust quickly without a complicated process.

UrgentPhone™ integrates with many popular software platforms, including patient management systems, to streamline operations. Our team can review your current setup and help with integration to ensure smooth functionality across platforms.

We provide comprehensive training for your team, covering all essential features and functions. Training sessions are tailored to fit your team’s schedule and can be repeated as needed to ensure everyone is comfortable using the system.

Absolutely. UrgentPhone™ allows for customizable call routing and handling, so you can set specific rules for peak hours, after-hours, or different locations, ensuring patients always reach the right person.

Get the Most Out of Your Phone System

Missed Calls = Lost Patient Visits 

Missing any inbound call can frustrate patients, & cause patients to go to a competitors center...

How much does TeleCloud service cost an Urgent Care Center?

Get More for less...

What are the 3 biggest Phone Systems Issues for an urgent care center?

Solving these 3 phone system problems will improve your bottom line.

Let’s Start the Conversation With a Healthy Exchange of Ideas

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