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Specialized Urgent Care Communication

So You Never Miss a Patient

In urgent care, fast answers build trust. TeleCloud’s UrgentPhones™ ensures no patient feels unheard, prioritizing critical calls and creating a seamless experience from first ring to care.

Trusted by

Leading Urgent Care Centers

Are Communication Gaps Hurting Your Urgent Care?

Even small disruptions in patient communication can cause walk-outs, lost billable visits, and lower throughput. If your phone system isn’t reliable or adaptable, patient trust and revenue are at risk.

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Missed Call = Lost Patient

Unanswered phones result in missed opportunities and frustrated patients.

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No-Show Patients Hurt

Inconsistent communication leaves patients unprepared, leading to lost revenue and wasted time.

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Unreliable Care

Dropped calls or downtime slow triage, delay care, and frustrate staff.

Intelligent Communication

Built for Urgent Care

Forget missed calls, eliminate downtime, and deliver care without communication barriers. With UrgentPhone™, you get a system purpose-built for urgent care workflows, aligned to the speed and compliance needs of your center.

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Seamless High-Volume Call Management

Handle peak-hour surges without a hitch, no patient call goes unanswered, ensuring better care and patient retention.
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Professional Flexibility for Telehealth & Remote Teams

Doctors and staff can respond from anywhere, maintaining professionalism and accessibility for all patients, even outside the clinic.
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Enhanced Patient Tracking and Follow-Up

Built-in call management and reporting help your team monitor call interactions and follow up effectively, reducing no-shows and improving patient experience.
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Consistently Clear, Reliable Calls

With crystal-clear call quality and near-perfect uptime, your team can communicate confidently without disruptions, boosting patient satisfaction and team efficiency.

What is UrgentPhone™?

Whether during outages, high call volumes, or after-hours care, patients always reach your team.

  • Automatic failover to backup devices/locations

  • Surge handling during peak hours

  • HIPAA-grade call recording & reporting

  • Integration with EMR and patient engagement tools

UrgentPhoneTM

Hear From Our Clients

“TeleCloud wasn’t just a phone vendor; they were a strategic partner. They knew urgent care, and that made all the difference." ”

- Muhammad Zaman AFC West Haven, CT

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TeleCloud Case Study AFC Urgent Care West Haven CT

"We have much better access to contacting our patients and web-based software. It's making life a lot easier for us and we couldn't be happier. Big thumbs up to these guys."

- Rob Pringle, Center Administrator AFC East Hanover, NJ

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How We Make It Easy to Get Started

Modernize your phone system with expert guidance at every step.

 

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Step 1: Let's Talk

20 Minute Call

We'll listen, learn about your business, and see if we're the right fit.
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Step 2: Discovery

60 Minute Call
We'll guide you through our process to uncover your goals, challenges, and timeline.
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Step 3: Alignment

30-60 Minute Call
We'll recommend and explain our solution that solves your problems and hits your outcomes.
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Step 4: Launch!

30 Minute Call
We'll prepare you and our team to work together!
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Common Healthcare Questions

How quickly can we get UrgentPhone™ set up and running?

Can we keep our existing phone numbers and equipment?

What level of support does TeleCloud provide after installation?

How does billing work for UrgentPhone™? Are there any hidden fees?

Is it easy to add or remove users if our staff size changes?

How does UrgentPhone™ integrate with our existing systems and patient management software?

What’s involved in training our team to use the new system?

Can we customize call handling for different times of day or locations?

Let’s Talk About a Healthier Way to Communicate

Whether you're ready to upgrade or just exploring your options, we’re here to listen, guide, and help you find the right fit—for your practice, your team, and your patients.