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Conversational Insights

TeleCloud Sentinel

TeleCloud Sentinel analyzes every recorded call automatically, so you have a complete picture of team performance without touching a single recording. 

TeleCloud Neon Dashboard Award Mockup

The calls nobody hears

What You Can't See Is Costing Your Business

Most businesses record their calls. Almost none have time to review them. Put in your own numbers and see how many of your calls nobody ever hears.

Recorded calls a month

  • A handful, picked at randomManual review means picking a few recordings and hoping they're representative. They're not.
  • Issues surface too lateBy the time a pattern becomes obvious, you've already lost customers. You needed to know three weeks ago.
  • Coaching is guessworkWithout consistent data, feedback is anecdotal. The same issues keep coming up because nothing was tracked.

In our experience, most teams hear 2 to 10% of the calls they record. That's what clients tell us when we ask, not the result of a study. Sentinel reads each call after it ends, not live.

Inside the platform

What Sentinel Does

Sentinel connects to your existing call recordings and runs AI analysis on every conversation. You don't need to change how your team works. You need to see what's already happening.

Works with the recordings you already have, including recordings from non-TeleCloud phone systems. If you record calls, Sentinel can analyze them.
TeleCloudSENTINEL Sample data
Calls · last 7 daysEvery recorded call analyzed
TimeDeptAgentCall typeStatus
Mon 9:12 amFront deskAgent ANew appointmentAnalyzed
Mon 9:20 amServiceAgent BBilling question1 flag
Mon 9:31 amFront deskAgent CRescheduleAnalyzed
Mon 9:47 amSalesAgent DQuote request1 promise
Mon 10:02 amServiceAgent ARepeat issue1 flag
Not a sampleEvery call you record lands here, read after it ends. The ones that need a person are marked.
Flags3 need someone today
EscalationCaller asked for a manager twice and was transferred three timesService · Agent B · Email alert to the service lead, 9:41 am
RepeatSame problem as a call last Thursday, handled as a new issueService · Agent A · Email alert to the service lead
At riskCaller mentioned getting quotes from someone elseSales · Agent D · Email alert to the sales manager
The right person hears about itEvery flag lands in your dashboard. Set up email alerts the way you want them, and whoever you choose hears about it the same day.
Coaching · this weekScored on your standard
AgentCallsConfirmed next stepAsked for the booking
Agent A142
Agent B118
Agent C97
Agent D76
Coach on the patternAgent B rarely asks for the booking. That's a coaching conversation with real calls behind it, written to how your business works.
Promises1 not kept
Not kept"I'll call you back with a price by Thursday"Sales · Agent D · No callback found
Kept"We'll have a tech there Tuesday morning"Service · Agent A · Tech visit confirmed on a later call
OpportunityCaller asked about adding a second location, no follow-up bookedFront desk · Agent C · Email alert to the account owner
Promises, and whether anyone kept themWhat your team says they'll do on the phone gets tracked, along with the business they could have won.

How it works

Listen. Point. Prove.

Sentinel reads your calls, points out what went wrong, tells the right person to fix it, then checks whether it got better.

Listen Connect your recordings
Listen Every call is read
Point The right person hears
Prove Coach, adjust, check

    Sentinel finds the problem and checks the fix. Your people still do the fixing.

    Is TeleCloud Sentinel Right for You?

    Check

    You record calls but don't have time to review them

    Check

    You manage a team of agents, reps, or front-desk staff

    Check

    Coaching is based on instinct, not data

    X

    You don't currently record calls

    X

    Your call volume is very low

    X

    You need real-time, live call monitoring

     

     

     

    The same product, different rules

    What Sentinel Looks For In Your Industry

    What it flags at a law firm is not what it flags at an urgent care. Pick yours to see what it would surface on your calls.

    Not on the list? Sentinel reads recorded calls whatever the business.

    Talk to us about yours

     

    See TeleCloud Sentinel in Action

    Book a 30-minute demo, and we'll walk you through what Sentinel would surface from calls like yours. 

    Common Questions We Get

    Does Sentinel require TeleCloud's phone system?

    Do I need to set up new recording infrastructure?

    How long does implementation take?

    What does Sentinel actually flag?

    How is this different from just searching call transcripts?

    What industries do you work with?

    Ready to See What Your Calls Are Really Saying?

    Stop guessing what’s happening on your phones, start knowing. TeleCloud Sentinel gives you visibility, understanding, and the tools to improve every customer interaction.

    Conversational Insights Sentinel Graphic (2)