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TeleCloud

Call Recording

Every customer call your team has is a data point. Without recording, it disappears the moment it ends. 

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What You Lose Without Recording

Your team talks to customers all day. Without a record of those conversations, everything that happened on a call lives only in someone's memory. 

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No record of what was said

Disputes happen. Promises get forgotten. When a customer says one thing happened and your team says another, there's no way to know and no way to fix it. 

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You can't improve what you can't review

If you're not recording, patterns stay invisible. You can't catch recurring issues or know whether your team is consistent across calls. 

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Nothing to train from

New hires learn from whoever's nearby, not from your best calls. Without recordings, there's no reference point for what good looks like. 

What Call Recording Gives You

TeleCloud Call Recording captures every call automatically and stores it where your team can actually get to it. 

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Automatic Recording for Every Call

Recording starts when the call starts. No manual setup per call, no gaps in your library. 
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Organized and Accessible

Every recording is stored in your TeleCloud portal, organized by date, agent, and call direction. Pull up any call in seconds. 
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Built-In Disclosure Support

TeleCloud plays an automatic disclosure message at the start of recorded calls, so your team stays covered whether you're in a one-party or two-party consent state. 
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The Foundation for Everything Else

Recording is what makes transcription and AI call intelligence possible. You can't search, analyze, or coach from calls you never captured. 

How It Works

Recording is one of the simplest features to turn on with TeleCloud. Once it's active, it runs automatically in the background. 

 

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Enable Recording

Turn on call recording for your account, specific users, or specific groups. No hardware required, no phone system changes. 
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Calls Are Captured Automatically

Every qualifying call is recorded and stored in your TeleCloud portal. Nothing gets missed. 
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Access and Review

Pull up any recording from your library. Filter by date, agent, or phone number. Share specific calls with your team for coaching or reference. 
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Build Toward More

When you're ready, add AI Transcription to turn recordings into searchable text. Then add TeleCloud Sentinel for full call intelligence.

Is Call Recording Right for You?

If your team takes customer-facing calls, you should be recording them. 

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Your team handles inbound or outbound customer calls

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You want a record of what was said and promised

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You're working toward transcription or call intelligence

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Your team rarely or never speaks with customers by phone

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All calls are internal only

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You need real-time call monitoring (see our Call Center solution)

A Note on Recording Laws

Recording laws vary by state. Most U.S. states are one-party consent, meaning only one person on the call (typically the business) needs to know it's being recorded. Some states, including California, Florida, and Illinois, require all parties to consent.

TeleCloud's built-in disclosure message notifies callers automatically at the start of every recorded call, which covers the notification requirement in most jurisdictions. For guidance specific to your state, industry, or call types, we recommend talking with your legal team.

Common Questions We Get

Is call recording included in my TeleCloud plan?

Can I choose which calls get recorded?

How long are recordings stored?

What about consent and recording laws?

Can I use recordings for coaching and training?

What comes after call recording?

Ready to Go Further?

Your Recordings Are Just the Start

Call recording is the foundation. Once it's in place, you can do more with every conversation your team has.

Add AI Transcription to turn recordings into searchable, reviewable transcripts; searchable by keyword, summarized automatically, and ready for coaching.

Then step up to TeleCloud Sentinel to get full call intelligence: agent performance trends, escalation signals, and outcome tracking across your entire call library.

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