TeleCloud Sentinel for Restaurants, Clubs and Venues

See Which Event Inquiries Never Got Called Back

Q: Do we need TeleCloud's phone system to use Sentinel?

No. If the calls are recorded, Sentinel can read them, whatever system produced them. Restaurants and clubs run it on the phones they already have. Whether you ever change phone providers is a separate question on a separate timetable, and plenty of operators never do.

Q: Do we have to record calls first?

Yes, and there is no way around it. Sentinel has nothing to read if nobody captured the call, so recording comes first and we will set it up if you need it. Then we count how many of your extensions actually record. A host stand that records paired with a banquet office that does not is the most common gap we find.

Q: Will it show us the callers who hang up in the phone menu?

No, and this is worth being straight about. A caller who abandons in the auto attendant never has a conversation, so there is nothing for Sentinel to read. That problem is real, and it is a telephony report built from call flow events rather than a call analysis product. Ask us for that separately and we will tell you what your phone system can show.

Q: Is this another system for the host stand to learn?

No. Nothing installs at the host stand, nobody logs into anything, and nothing changes about how a call gets taken. It reads recordings that already exist and emails findings to whoever you name.

Q: Where do our recordings actually go, and who can see them?

They stay in our own AWS account and Sentinel reads them there. Nothing is shared with another customer and no finding leaves your account. Get two things in writing rather than taking a web page's word for it: how long recordings are retained, which is a setting, and our commitment that your call content never trains a model.

Q: What happens when it gets something wrong, or marks someone down unfairly?

It will be wrong sometimes; assume that going in. Every finding carries the quote that triggered it, so a human checks it in seconds rather than taking our word for it. Nothing is auto-sent to a guest and nothing changes in another system. On scoring, an item is only counted once its stated precondition matches what the call was actually about, so nobody is marked down for a call that never reached the situation. Wrong rule, we rewrite the rule.

Q: Does Sentinel listen to calls as they happen?

No. Sentinel reads calls after they end, because the recording only reaches Sentinel once the call is complete. It is not live monitoring, it does not join calls and it does not answer them. Findings from a lunch service are with you the same day.

Q: What are the optional modules, and what is customer health?

Both read the same recorded calls, so there is nothing further to connect, and both are priced on top of your tier. Customer health is available at any tier and ties calls together by who was on them, so you see a pattern across a guest's or a member's calls rather than one call at a time.

Sentinel is restaurant call analytics: AI reads every recorded call your host stand takes and shows you the event and catering inquiries nobody returned. You get the actual number on the first call, not the third.

Fifteen minutes on your numbers

What your recorded call volume actually is, what Sentinel finds on calls like yours, and what it would take on your phones.

Which calls is your phone costing you?

Three, and your POS records none of them, because none of them became a transaction.

An event inquiry handled by whoever picked up

The most valuable call the business takes, most likely to be answered mid service by somebody carrying plates. No callback, and no record it ever came in.

A guest wanted a table and did not get one

No reservation exists, so there is nothing to report. They called the next place on the list, and your covers look like a demand problem.

Party details captured wrong, or not at all

Forty people at nine, or nine people at four. Nobody is sure, and the person who took the call went home.

What will Sentinel actually show me?

Ten specific things that happened on your phones, ranked by what they are worth.

An event, catering or buyout inquiry.

A caller wanted a table and did not get one.

Party size, date and time from every event call.

A date held, a menu or a contract promised.

Someone asked about membership or a gift card.

A booking you could not take, and the reason.

Takeout order volume, and when it actually peaks.

A call asking what your website already answers.

An allergy or dietary need raised in advance.

Vendors and robocalls separated from real guests.

Learn More

In the dashboard, or in your inbox

How will I actually see what Sentinel finds?

Every finding lands in your Sentinel dashboard, and it can also email the people you name, so nobody has to remember to log in to find out.

You pick which findings send the moment they happen and which wait for the morning digest. Most accounts run two or three same-day alerts and put the rest in the summary, which is what stops it becoming noise your team learns to ignore.

TeleCloud Sentinel

Alert triggered

Notification rule triggered

A monitored call matched one or more alert rules.

Call details

From (908) 555-0114 · To Host stand, main line

Call summary

Caller asked about a private party for about forty people on the Saturday after Thanksgiving, early evening. They were told somebody would call back with availability. No date was held and no callback was logged.

Triggered rules

Event inquiry, no date held

Analysis

New inquiry, taken at the host stand mid service. The most valuable call the business takes, and nothing about it exists in your reservation book or your POS. Trigger sentence: “It would be about forty people, we were thinking the Saturday after Thanksgiving, early evening.”

Sent by TeleCloud Sentinel · Conversational Insights

View call in Sentinel

Is the event calendar really where the money is?

At a club this is measured. At an independent restaurant it is not, so check your own book against it. What the club data shows is that food and beverage does not pay for itself, which means a mishandled event inquiry costs you twice: once in the booking, and again in the subsidy that covers the shortfall.

75%

of clubs consume operating cash to subsidize food and beverage

See Source

78%

of a club's available cash comes from dues, the national norm

See Source

national median contribution of food and beverage to available cash

See Source

What is this worth to us?

Change the four numbers to yours. The math updates as you type, and nothing here is sent to us.

Inquiries left hanging

Events won back

Value a month

Value a year

What you would pay usTiers count every recorded call analyzed, not just the inquiries above. See full pricing for setup, overage and terms. Customer health, +$1,499.99 Ties a guest or member's calls together over time, so you see a pattern instead of one call. Agent performance, +$499.99 Per-person scoring across every call, so coaching is based on all of them.

Both modules are optional, available on any tier, and priced on top of it.

Sentinel, a year

One time setup-$1,500

Net, first year

What this means

An illustration, not a promise. Every input is yours. Sentinel measures the first two from your own calls once recording is running, which is when the estimates stop being estimates.

How does restaurant call analytics work?

Four steps. You have probably already done the first one.

See How Sentinel Works

1. Connect your recordings

Sentinel reads recorded calls from whatever system you have, ours or anyone else's. No POS integration, no reservation system integration, nothing to configure at the host stand. If you are not recording yet, start there and we set it up.

2. Every recorded call gets read

All of them, once each call ends. Reviewing by hand reaches a fraction of them, and during service it reaches zero.

3. Findings reach a person, not just a dashboard

Event inquiries and unbooked tables get emailed to whoever you name, the same day. The rest builds the weekly picture of what the phone is doing.

4. Day fourteen, we check our own work

We go through what fired, what it missed and what was wrong, and rewrite the rules that need it. Then you coach the host stand off real calls.

Where does your call data actually go?

Three questions every operator asks first.

Nothing of yours gets published

We do not publish a name, a number or a finding belonging to a business that uses Sentinel, and we would not publish yours.

Your calls stay yours

The whole stack runs in Amazon Web Services in our own account. Your recordings and transcripts are not used to train any model.

Retention you control

Recordings 90 days, transcripts and analysis 180. If you need that in contract language, or you have a carrier questionnaire, let's walk through it together.

Frequently Asked Questions

Do we need TeleCloud's phone system to use Sentinel?

Do we have to record calls first?

Will it show us the callers who hang up in the phone menu?

Is this another system for the host stand to learn?

Where do our recordings actually go, and who can see them?

What happens when it gets something wrong, or marks someone down unfairly?

Does Sentinel listen to calls as they happen?

What are the optional modules, and what is customer health?

Stop guessing what happened on the phone

You already record these calls and nobody has the hours to listen, least of all during service. Sentinel reads all of them and hands you the ten things that matter, starting with the event inquiries nobody called back. It also separates vendors and robocalls from real guests, which is what finally makes every other number mean something.

Conversational Insights Sentinel Graphic (1)

Fifteen minutes, a straight answer.

Sentinel works on recordings from any phone system. If your phones are already on TeleCloud, we can pull your recording coverage before you commit to anything.