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TeleCloud Sentinel for Real Estate and Property Management

See Which Calls Ended Without A Next Step

Sentinel is call analytics for real estate: AI reads every recorded call your offices take and shows you the inquiry nobody called back and the condition that never became a work order. You get the actual number on the first call, not the third.

Fifteen minutes on your numbers

What your recorded call volume actually is, what Sentinel finds on calls like yours, and what it would take on your phones.

Where does a real estate office lose the call?

Three failures, and not one of them leaves a record, because in all three nothing was ever created.

What will Sentinel actually show me?

Sentinel arrives configured for the side of the business you actually run rather than both at once, because rules that fire on nothing help nobody.

Property management

check

A condition reported with no work order raised.

check

A habitability call: no heat, water, gas or lock.

check

A resident promised to pay, and by when.

check

A renewal or lease end raised before the notice.

check

A vendor or repair promised, and whether it came.

Brokerage, title or mortgage

check

A showing request that got no callback.

check

A caller hinting they might sell or refinance.

check

A wire or closing funds call, kept searchable.

check

A document or date promised, and whether it went.

check

New prospects separated from current clients.

In the dashboard, or in your inbox

How will I actually see what Sentinel finds?

Every finding lands in your Sentinel dashboard, and it can also email the people you name, so nobody has to remember to log in to find out.

You pick which findings send the moment they happen and which wait for the morning digest. Most accounts run two or three same-day alerts and put the rest in the summary, which is what stops it becoming noise your team learns to ignore.

TeleCloud Sentinel

Alert triggered

Notification rule triggered

A monitored call matched one or more alert rules.

Call details

From (908) 555-0114 · To Leasing office, main line

Call summary

Resident reported the heat has been out in a back bedroom since Friday and said they had already called about it on Saturday. The call ended without a work order number and without a scheduled visit.

Triggered rules

Habitability condition, no work order

Analysis

Second call on the same issue. A habitability condition with a repeat contact and no work order raised, so nothing about it exists in your work order report. Trigger sentence: “The heat has been out in the back bedroom since Friday. I called on Saturday too.”

Sent by TeleCloud Sentinel · Conversational Insights

View call in Sentinel

Is any of this measured, or am I taking your word for it?

On the brokerage side it has been measured twice, ten years apart, and both studies put roughly half of inquiries in the bin. On the property management side nobody has published it, and we are not going to borrow a brokerage number and imply it is yours. What is documented there is that renters rank maintenance above everything else.

What is this worth to us?

Change the four numbers to yours. The math updates as you type, and nothing here is sent to us.

Calls that need a next step.
Defaulted low on purpose. %
A showing, a work order, a renewal. $
Drag to zero to stress test it. %
Calls with no next step
Outcomes recovered
Value a month
Value a year
Tiers count every recorded call analyzed, not just the calls above. See full pricing for setup, overage and terms. Ties a resident or client's calls together over time, so you see a pattern instead of one call. Per-person scoring across every call, so coaching is based on all of them.

Both modules are optional, available on any tier, and priced on top of it.

Sentinel, a year
One time setup-$1,500
Net, first year
What this means

An illustration, not a promise. Every input is yours. Sentinel measures the first two from your own calls once recording is running, which is when the estimates stop being estimates.

How does call analytics for real estate work?

Four steps. You have probably already done the first one.

See How Sentinel Works

1. Connect your recordings

Sentinel reads recorded calls from whatever system you have, ours or anyone else's. No CRM integration, no property system integration, nothing for an agent to learn. If you are not recording yet, start there and we set it up.

2. Every recorded call gets read

All of them, once each call ends. Reviewing by hand reaches a fraction of them, and that gap is the whole product. Calls are transcribed and searchable.

3. Findings reach a person, not just a dashboard

Unanswered inquiries and habitability calls get emailed to whoever you name, the same day. The rest builds the weekly picture.

4. Day fourteen, we check our own work

We go through what fired, what it missed and what was wrong, and rewrite the rules that need it. You are not the QA team, and that review is a real decision point with a real exit behind it.

Where does your call data actually go?

Three questions every office asks first.

Frequently Asked Questions

Do we need TeleCloud's phone system to use Sentinel?

We manage property, we are not a brokerage. Does this still fit?

Do we have to record calls first?

What happens to resident and applicant information?

Where do our recordings actually go, and who can see them?

What happens when it gets something wrong, or marks someone down unfairly?

Does Sentinel listen to calls as they happen?

What are the optional modules, and what is customer health?

Stop guessing what happened on the phone

You already record these calls and nobody has the hours to listen. Sentinel reads all of them and hands you the things that cost you money, starting with the inquiries nobody returned and the conditions that never became work orders.

Conversational Insights Sentinel Graphic (1)

Fifteen minutes, a straight answer.

Sentinel works on recordings from any phone system. If your phones are already on TeleCloud, we can pull your recording coverage before you commit to anything.