Sentinel is call analytics for real estate: AI reads every recorded call your offices take and shows you the inquiry nobody called back and the condition that never became a work order. You get the actual number on the first call, not the third.
What your recorded call volume actually is, what Sentinel finds on calls like yours, and what it would take on your phones.
Three failures, and not one of them leaves a record, because in all three nothing was ever created.
It becomes a repeat call, then a complaint, then a non renewal. Your work order report never knew it existed, because a work order was never opened.
No showing, no appointment, no CRM entry. The lead cost money; the miss cost nothing you can see, which is exactly why it keeps happening.
A vendor visit, a document, a figure, a closing date. Somebody in your office chases these from memory, and memory is where they go to die.
Sentinel arrives configured for the side of the business you actually run rather than both at once, because rules that fire on nothing help nobody.
A condition reported with no work order raised.
A habitability call: no heat, water, gas or lock.
A resident promised to pay, and by when.
A renewal or lease end raised before the notice.
A vendor or repair promised, and whether it came.
A showing request that got no callback.
A caller hinting they might sell or refinance.
A wire or closing funds call, kept searchable.
A document or date promised, and whether it went.
New prospects separated from current clients.
In the dashboard, or in your inbox
Every finding lands in your Sentinel dashboard, and it can also email the people you name, so nobody has to remember to log in to find out.
You pick which findings send the moment they happen and which wait for the morning digest. Most accounts run two or three same-day alerts and put the rest in the summary, which is what stops it becoming noise your team learns to ignore.
TeleCloud Sentinel
Alert triggeredNotification rule triggered
A monitored call matched one or more alert rules.
Call details
From (908) 555-0114 · To Leasing office, main line
Call summary
Resident reported the heat has been out in a back bedroom since Friday and said they had already called about it on Saturday. The call ended without a work order number and without a scheduled visit.
Triggered rules
Habitability condition, no work order
Analysis
Second call on the same issue. A habitability condition with a repeat contact and no work order raised, so nothing about it exists in your work order report. Trigger sentence: “The heat has been out in the back bedroom since Friday. I called on Saturday too.”
Sent by TeleCloud Sentinel · Conversational Insights
View call in SentinelOn the brokerage side it has been measured twice, ten years apart, and both studies put roughly half of inquiries in the bin. On the property management side nobody has published it, and we are not going to borrow a brokerage number and imply it is yours. What is documented there is that renters rank maintenance above everything else.
Change the four numbers to yours. The math updates as you type, and nothing here is sent to us.
Both modules are optional, available on any tier, and priced on top of it.
An illustration, not a promise. Every input is yours. Sentinel measures the first two from your own calls once recording is running, which is when the estimates stop being estimates.
Four steps. You have probably already done the first one.
See How Sentinel WorksSentinel reads recorded calls from whatever system you have, ours or anyone else's. No CRM integration, no property system integration, nothing for an agent to learn. If you are not recording yet, start there and we set it up.
All of them, once each call ends. Reviewing by hand reaches a fraction of them, and that gap is the whole product. Calls are transcribed and searchable.
Unanswered inquiries and habitability calls get emailed to whoever you name, the same day. The rest builds the weekly picture.
We go through what fired, what it missed and what was wrong, and rewrite the rules that need it. You are not the QA team, and that review is a real decision point with a real exit behind it.
We do not publish a name, a number or a finding belonging to a business that uses Sentinel, and we would not publish yours.
The whole stack runs in Amazon Web Services in our own account. Your recordings and transcripts are not used to train any model.
Recordings 90 days, transcripts and analysis 180. If you need that in contract language, or you have a carrier questionnaire, let's walk through it together.
No. Sentinel reads recordings and does not care which platform made them. Offices run it on the phone system they already have, and many never revisit that. Your phones and your call analysis are two decisions, and there is no reason to make them at the same time.
Yes, and it is configured differently. The brokerage set is built around inquiries, listing signals and closing commitments. The property management set is built around work orders, habitability, promises to pay and renewals. You get one of the two, chosen with you before anything goes live, because rules that fire on nothing help nobody.
Yes, and there is no way around it. A call nobody recorded leaves nothing to read. Recording comes first and we will set it up if you need it. Then we count how many of your extensions actually record, because agents and leasing offices whose lines were never switched on are common, and they shrink every number that follows.
Redaction is available: names, unit and account numbers, contact and payment details come out before a finding is written or emailed. A finding then tells you a habitability condition was reported and no work order was raised, without moving a resident's personal information around. Ask on the first call whether it is switched on for your account.
They stay in our own AWS account and Sentinel reads them there. Nothing is shared with another customer and no finding leaves your account. Get two things in writing rather than taking a web page's word for it: how long recordings are retained, which is a setting, and our commitment that your call content never trains a model.
It will be wrong sometimes; assume that going in. Every finding carries the quote that triggered it, so a human checks it in seconds rather than taking our word for it. Nothing is auto-sent to a resident or a prospect and nothing changes in another system. On scoring, an item is only counted once its stated precondition matches what the call was actually about, so nobody is marked down for a call that never reached the situation. Wrong rule, we rewrite the rule.
No. Sentinel reads calls after they end, because the recording only reaches Sentinel once the call is complete. It is not live monitoring, it does not join calls and it does not answer them. Findings from a morning's calls are with you the same day.
Both read the same recorded calls, so there is nothing further to connect, and both are priced on top of your tier. Customer health is available at any tier and ties calls together by who was on them, so you see a pattern across a resident's or a client's calls rather than one call at a time.
You already record these calls and nobody has the hours to listen. Sentinel reads all of them and hands you the things that cost you money, starting with the inquiries nobody returned and the conditions that never became work orders.
Sentinel works on recordings from any phone system. If your phones are already on TeleCloud, we can pull your recording coverage before you commit to anything.