TeleCloud Sentinel for Manufacturing and Distribution

See Which Promised Quotes Never Went Out

Q: Do we need TeleCloud's phone system to use Sentinel?

No. Sentinel reads recordings and does not care which platform produced them. Shops run it on the phone system they already have. If you want to talk about the phones eventually, that is a separate conversation on a separate timetable, and plenty of shops never have it.

Q: Do we have to record calls first?

Yes, and there is no way around it. An unrecorded call leaves nothing to read. If you are not recording, we set that up first. Then we count how many of your extensions actually record, because a counter line nobody switched on will quietly shrink every number that follows.

Q: Is this going to be more data entry for my estimator?

None. There is no integration into your ERP or quoting system, nothing to export, and nothing to re-key. Sentinel reads recordings that already exist and emails what it finds. If the promised quote list arrives in an inbox every morning, nobody has to open another piece of software to get value from it.

Q: Our reps call customers from their cell phones. Does that break it?

It limits it, and this is the first thing to check rather than the last. Sentinel only sees calls that reach your phone system and get recorded. If your most valuable conversations happen on personal mobiles, those calls are invisible to any analysis product, ours included. We pull your real coverage before you buy anything.

Q: Where do our recordings actually go, and who can see them?

They stay in our own AWS account and Sentinel reads them there. Nothing is shared with another customer and no finding leaves your account. Get two things in writing rather than taking a web page's word for it: how long recordings are retained, which is a setting, and our commitment that your call content never trains a model.

Q: What happens when it gets something wrong, or marks someone down unfairly?

It will be wrong sometimes; assume that going in. Every finding carries the quote that triggered it, so a human checks it in seconds rather than taking our word for it. Nothing is auto-sent to a customer and nothing changes in another system. On scoring, an item is only counted once its stated precondition matches what the call was actually about, so nobody is marked down for a call that never reached the situation. Wrong rule, we rewrite the rule.

Q: Does Sentinel listen to calls as they happen?

No. Sentinel reads calls after they end, because the recording only reaches Sentinel once the call is complete. It is not live monitoring, it does not join calls and it does not answer them. Findings from a morning's calls are with you the same day.

Q: What are the optional modules, and what is customer health?

Both read the same recorded calls, so there is nothing further to connect, and both are priced on top of your tier. Customer health is available at any tier and ties calls together by who was on them, so you see a pattern across an account's calls rather than one call at a time.

Sentinel is call analytics for manufacturers: AI reads every recorded call your inside sales desk and counter take and shows you the quotes your team committed to and never sent. You get the actual number on the first call, not the third.

Fifteen minutes on your numbers

What your recorded call volume actually is, what Sentinel finds on calls like yours, and what it would take on your phones.

Why can a shop measure its win rate but not its quote pipeline?

Because the front half of the ratio happens on the phone and nothing writes it down.

A quote was promised and never confirmed sent

Your ERP records quotes that exist. It has no field for one somebody agreed to on Tuesday when the floor pulled them away, and no report that finds it.

An RFQ came in and nobody timestamped it

Your turnaround clock starts when the phone rings, and nothing writes down when that was. What you report is the half you can see.

A customer's line is down and nobody flagged it

That call is either a premium order today or a lost account this quarter, and in the queue it sounds exactly like every other call.

What will Sentinel actually show me?

Specific things that happened on your phones, ranked by what they cost you.

A quote your team promised, and whether it went.

An RFQ timestamped, so turnaround is measurable.

A customer's line is down waiting on you.

A customer who could not reach their rep.

An order status call that ended without a date.

An unusually long call, summarized for you.

A price quoted with no lead time attached.

Every call sorted by account type and reason.

Learn More

In the dashboard, or in your inbox

How will I actually see what Sentinel finds?

Every finding lands in your Sentinel dashboard, and it can also email the people you name, so nobody has to remember to log in to find out.

You pick which findings send the moment they happen and which wait for the morning digest. Most accounts run two or three same-day alerts and put the rest in the summary, which is what stops it becoming noise your team learns to ignore.

TeleCloud Sentinel

Alert triggered

Notification rule triggered

A monitored call matched one or more alert rules.

Call details

From (908) 555-0114 · To Inside sales, main line

Call summary

Caller asked for a revised quote on the bracket run and the rep agreed to send it by end of day the following day. The call moved on to a delivery question and ended. No quote number was raised and nothing was logged against the account.

Triggered rules

Promised quote, past due

Analysis

Existing account. A commitment with a stated deadline, now a day past it, and nothing in the ERP shows it because no quote was ever raised. Trigger sentence: “I will get that quote over to you by end of day tomorrow.”

Sent by TeleCloud Sentinel · Conversational Insights

View call in Sentinel

What does the industry actually measure?

The metric already exists. The phone half of it has never been visible.

66%

average win to bid ratio, jobs lost divided by jobs bid

See Source

87%

average on time delivery rate across shops surveyed

See Source

named metrics FMA tracks: quote turnaround days, and win to bid

See Source

What is this worth to us?

Change the four numbers to yours. The math updates as you type, and nothing here is sent to us.

Quotes late or never

Orders won back

Value a month

Value a year

What you would pay usTiers count every recorded call analyzed, not just the quotes above. See full pricing for setup, overage and terms. Customer health, +$1,499.99 Ties an account's calls together over time, so you see a pattern instead of one call. Agent performance, +$499.99 Per-person scoring across every call, so coaching is based on all of them.

Both modules are optional, available on any tier, and priced on top of it.

Sentinel, a year

One time setup-$1,500

Net, first year

What this means

An illustration, not a promise. Every input is yours. Sentinel measures the first two from your own calls once recording is running, which is when the estimates stop being estimates.

How does call analytics for manufacturers work?

Four steps. You have probably already done the first one.

See How Sentinel Works

1. Connect your recordings

Sentinel reads recorded calls from whatever system you have, ours or anyone else's. No integration into your ERP, no export, and nobody re-keys a thing. If you are not recording yet, start there and we set it up.

2. Every recorded call gets read

All of them, once each call ends. Reviewing by hand reaches a fraction of them, and that gap is the whole product. Calls are transcribed and searchable by customer.

3. Findings reach a person, not just a dashboard

Promised quotes carry a due date, so an overdue one shows as overdue. Line down calls get emailed the same day to whoever you name.

4. Day fourteen, we check our own work

We go through what fired, what it missed and what was wrong, and rewrite the rules that need it. Your mix is not our first guess at your mix.

Where does your call data actually go?

Three questions every owner asks first.

Nothing of yours gets published

We do not publish a name, a number or a finding belonging to a business that uses Sentinel, and we would not publish yours.

Your calls stay yours

The whole stack runs in Amazon Web Services in our own account. Your recordings and transcripts are not used to train any model.

Retention you control

Recordings 90 days, transcripts and analysis 180. If you need that in contract language, or you have a carrier questionnaire, let's walk through it together.

Frequently Asked Questions

Do we need TeleCloud's phone system to use Sentinel?

Do we have to record calls first?

Is this going to be more data entry for my estimator?

Our reps call customers from their cell phones. Does that break it?

Where do our recordings actually go, and who can see them?

What happens when it gets something wrong, or marks someone down unfairly?

Does Sentinel listen to calls as they happen?

What are the optional modules, and what is customer health?

Stop guessing what happened on the phone

You already record these calls and nobody has the hours to listen. Sentinel reads all of them and hands you the things that cost you money, starting with the quotes somebody promised and never sent.

Conversational Insights Sentinel Graphic (1)

Fifteen minutes, a straight answer.

Sentinel works on recordings from any phone system. If your phones are already on TeleCloud, we can pull your recording coverage before you commit to anything.