How Much Does Integrating Microsoft Teams with a Calling Platform Cost?

Microsoft’s native solution starts at $21 per user/month. TeleCloud’s Teams integration is included in our Pro plan, starting at $24.99 per user/month, plus a one-time setup fee for secure Microsoft 365 integration and user syncing.

If your team already uses Microsoft Teams for meetings and messaging, it’s natural to want to add calling into that same workspace. But the way you do it, whether with Microsoft directly or by integrating with a UCaaS provide, can significantly change your costs, features, and user experience.

At TeleCloud, we’ve helped dozens of businesses weigh these options. While we do offer Teams integration, this guide is built to help you make the best choice for your business, not to steer you.

In this guide, we’ll break down what each option includes, how much they actually cost, and when integration delivers more long-term value.

What Are Your Options for Teams Calling?

You have two main choices:

1. Use Microsoft’s native Teams Phone with Calling Plan
2. Integrate Teams with a UCaaS provider like TeleCloud

Both let you make and receive calls inside Teams. But they vary in support, features, and flexibility, especially when it comes to analytics, queues, and compliance.

How Much Does Microsoft Teams Native Calling Cost?

Microsoft requires two licenses to enable external calling:

• Teams Phone License: starts at $4/user/month
• Microsoft Domestic Calling Plan: starts at $17/user/month

Total Microsoft Native Calling Cost: Starting at $21/user/month

This cost does not include your regular Microsoft 365 subscription and may lack advanced routing, analytics, or support unless you're at enterprise scale.

How Much Does TeleCloud Teams Integration Cost?

With TeleCloud, Microsoft Teams Calling is included in our Pro calling plan, priced at $24.99 per user/month.

There’s also a one-time setup fee that covers:

• Secure Microsoft 365 connection
• User syncing and provisioning
• Teams Connector deployment

This setup fee ensures proper installation and compliance. You must be a TeleCloud phone system customer to integrate with Teams. Other direct routing providers may differ in approach or compatibility.

Microsoft Teams Calling vs TeleCloud Integration

What Are You Really Paying For?

On paper, the monthly costs are similar. But what you get for that spend is very different:

• Microsoft Native Calling is best suited for large enterprises already deep in the Microsoft ecosystem who don’t need advanced telephony.
• TeleCloud Integration is designed for SMBs and growing teams who want full control, modern features, and support.

You don’t lose Teams functionality; instead, you enhance it by pairing it with a platform built for calling.

When Should You Choose Microsoft’s Calling Plan?

Stick with Microsoft if:

• You already have a large enterprise licensing agreement
• You don’t need custom routing, analytics, or CRM integration
• You have internal IT staff to manage and troubleshoot

When Should You Integrate with Teams?

Go with an integration if:

• You want full-featured VoIP without giving up Teams
• You need reliable call routing, reports, or SMS
• You’re an SMB looking for a better ROI and human-first support

Choosing the Right Path for Your Business

If you're a small or mid-sized business, integrating Microsoft Teams with TeleCloud is often the smarter long-term move. You retain the Teams interface your team already knows while gaining enhanced features, better analytics, and responsive, concierge-level support.

While Microsoft’s native plan may appear competitive on cost, it often lacks the depth of functionality that modern businesses need to grow, like call center tools, text messaging, or CRM connectivity.

By expanding your communication setup through a direct integration, you avoid unnecessary complexity and unlock full visibility into your business conversations. It’s not just about adding a calling feature; it’s about building a smarter system.

Schedule a quick strategy call with a TeleCloud expert and explore how to turn Teams into your complete phone solution.

Frequently Asked Questions (FAQ)

Can I keep using Microsoft Teams as my main interface if I integrate with TeleCloud?
Yes, TeleCloud integrates directly with Teams so your team can continue using the same interface for calling, meetings, and messaging.

Is the TeleCloud setup process complicated or IT-intensive?
No. Most of the heavy lifting is done by TeleCloud's onboarding team. Your IT involvement is minimal.

Is TeleCloud compatible with all Microsoft 365 plans?
TeleCloud supports integration with Microsoft 365 Business and Enterprise plans. Compatibility is confirmed during onboarding.

What if I already have phone numbers I want to keep?
TeleCloud supports number porting. The team will assist with migrating your existing numbers.

How long does it take to go live with Teams integration?
Most deployments are completed within 3 to 7 business days, depending on complexity.

Are there additional costs beyond the setup fee and per-user cost?
There are no hidden fees. All standard calling features and integrations are included in the Pro plan.