What if the platform your team already knows—Microsoft Teams—could also handle every business call you make, without forcing you to switch phone providers or learn a new system?
If you're like most teams, you're already living inside Microsoft Teams every day—chatting, sharing files, and running meetings. But when it’s time to make a simple phone call or manage voicemails, you’re stuck jumping between different apps, clunky desk phones, or outdated tools that break your flow and slow you down.
At TeleCloud, we specialize in helping businesses like yours simplify communication by integrating modern tools into the systems you already use—without the headaches of major changes or lost functionality.
That’s exactly what our Microsoft Teams integration delivers.
In this blog, you’ll see how it works, what your IT team needs to know, what it costs, and how it keeps your calls, messages, and reporting all in one place—so your team can stay connected and productive without missing a beat.
How does TeleCloud integrate Microsoft Teams with your phone system?
TeleCloud uses a secure and streamlined integration process to connect Microsoft Teams with your existing TeleCloud phone system—turning Teams into a fully functional business phone platform without changing your current setup.
Here’s how the process works:
1. Collaboration with Your IT Admin:
We start by working directly with your IT department or whoever manages your Microsoft 365 account (usually a global administrator). This ensures that all permissions and security protocols are handled properly from the start.
2. Secure Setup & User Syncing:
You’ll receive a secure setup link that authorizes TeleCloud to integrate with your Office 365 environment. Once authorized, the system begins syncing your user database—automatically matching users from Microsoft Teams with their TeleCloud phone extensions.
3. Teams Connector Provisioning:
For each synced user, TeleCloud creates a virtual device called a Teams Connector. This connector bridges Teams and the TeleCloud phone network, allowing users to place and receive business calls directly from within the Teams app using their existing work number.
4. Seamless Calling Within Teams:
Once the setup is complete, users can make and receive calls just as they would on any standard VoIP device—but now entirely within the Microsoft Teams interface. There’s no need to switch apps, use a desk phone, or lose access to advanced TeleCloud features.
This integration not only makes Microsoft Teams your all-in-one communication hub—it also ensures that all calls, messages, and usage data remain fully synced with the TeleCloud system for reporting, compliance, and administrative control.
What Does It Cost to Integrate Microsoft Teams with Your Phone System?
Adding Microsoft Teams integration to your existing TeleCloud service is simple and affordable:
- $14.99/user/month for your TeleCloud base service
- $5.00/user/month for Teams integration
Total: $19.99 per user/month, plus a one-time setup fee for initial configuration, secure connection to Microsoft 365, and user syncing.
How Does This Compare to Microsoft’s Native Calling Plans?
Switching fully to Microsoft’s native Teams Phone system typically costs about:
- $8.00/user/month for the Phone System license
- $12.00/user/month for a Domestic Calling Plan
Total: ~$20.00 per user/month, plus your existing Microsoft 365 subscription.
While costs are nearly identical, there are important differences:
- TeleCloud Integration:
- You keep advanced VoIP features like business SMS, call queues, call center tools, and full reporting.
- You maintain full control and visibility through TeleCloud’s management portal.
- You avoid complex IT setup and additional administrative overhead.
- Microsoft Native Calling Plan:
- Offers basic calling functionality but may require additional configuration for routing, queues, and reporting.
- Less flexibility for businesses needing customized call flows or CRM integrations.
If you're already with TeleCloud, adding Teams integration gives you the same Teams experience for about the same monthly cost—but with more features, simpler management, and stronger support tailored to business communications.
What features do users get inside Microsoft Teams with TeleCloud?
Once the integration is complete, users can handle their business calls and communication tools directly within Microsoft Teams—without switching apps or devices.
Here’s what you get:
Calling Tab Access: Users can make and receive calls using their work number directly from the Teams interface—just like they would on any TeleCloud-enabled device.
TeleCloud Connector App (embedded in Teams): A powerful in-app tool that brings advanced VoIP functionality into the Teams workspace, allowing users to:
- Access visual voicemail with transcription.
- Manage call center presence—log in or out of queues, change statuses, and more.
- Perform office manager functions, such as adjusting call routing, managing user settings, or setting up call flows.
- Use star codes to quickly trigger common actions like agent login/logout or call forwarding.
This integration gives your team a unified, feature-rich experience—directly inside the platform they already use every day.
Is business SMS available through Teams?
Yes—and it’s a game changer for business communication.
With TeleCloud’s integration, users can send and receive SMS messages directly in Teams. Options include:
- One-to-One Messaging: Use your personal business number (DID) to send and receive individual text messages.
- Shared Inbox or Group Messaging: Leverage your company’s main number for team responses, enabling shared inbox SMS for streamlined collaboration.
All SMS activity is synced with the TeleCloud portal, so every message is logged, reportable, and compliant—giving your organization complete visibility and control.
What happens to call data and reports when using Teams?
Nothing is lost—TeleCloud’s integration is direct, not just a call-forwarding workaround.
All call-related data, including:
- Call logs
- Voicemail recordings
- SMS transcripts
...flows into your existing TeleCloud system. That means you retain full access to real-time reporting, auditing, and analytics tools. Microsoft Teams becomes just another endpoint in your broader, centralized communications environment—ensuring continuity, visibility, and compliance across all users and devices.
Why choose this setup over Microsoft’s native calling plans?
While Microsoft does offer its own native calling plans, they often come with:
- Higher per-user pricing
- Limited flexibility in call routing and customization
- Added complexity for billing and support across multiple platforms
With TeleCloud, you get:
- Lower total cost of ownership—especially if you’re already using TeleCloud VoIP or cloud services
- Advanced features like SMS, call queues, analytics, and CRM integrations
- Simplified management under one provider—without sacrificing the Microsoft Teams experience your team relies on
This hybrid approach gives you the best of both worlds: a powerful, feature-rich phone system embedded directly into Teams—without the cost or compromise.
What makes TeleCloud the smart choice for Teams integration?
At TeleCloud, we focus on making communication seamless—not more complicated. Here’s why businesses trust us for Microsoft Teams integration:
- Fast, low-disruption setup: Quick deployment with minimal IT involvement.
- Training and ongoing support: We equip your users for success from day one.
- Advanced tools inside Teams: SMS, call center features, visual voicemail, and more—built right into the Teams interface.
- Centralized reporting: All call data, messages, and analytics stay unified in your TeleCloud system for full visibility and control.
With TeleCloud, you get a smarter, simpler way to bring Teams and business communication together.
Why Settle for Less? Transform Teams Into Your Complete Business Phone System
With TeleCloud’s integration, Microsoft Teams becomes more than just a collaboration tool—it evolves into a fully capable business phone system, without forcing you to change providers or sacrifice the features your team needs.
Your users can call, text, manage call queues, access visual voicemail, and handle office manager functions—all from inside the Teams app they already know. Every interaction is logged, every message is secured, and every call is reported—giving you full visibility and control across your entire communication network.
No complicated migrations. No disconnected tools. Just smarter, streamlined communication.
At TeleCloud, we specialize in helping businesses modernize their systems in ways that feel natural—not disruptive. We make sure your technology adapts to your team, not the other way around.
Ready to make Microsoft Teams your all-in-one communication hub?
