The New Jersey VoIP market is more crowded than ever. With the rise of “white-label” providers making it easier to resell services and many IT companies entering the telecom space, you face an overwhelming number of options. However, not all providers offer the same level of service—some excel with specialized solutions and a strong focus on meeting the unique needs of specific industries.
With 40+ years in the industry, we at TeleCloud have worked with businesses of all sizes, giving us a deep understanding of what sets VoIP providers apart. While this guide includes ourselves, we’ve aimed to provide a balanced evaluation of the top providers, backed by both research and real-world insights. We fully recognize that we’re not the right fit for everyone and therefore think it’s necessary to include some other great options to consider.
Editor’s Note: The providers in this list are not ranked best to worst. Every business has different needs, so the right VoIP provider depends on factors like company size, industry, and desired features. That’s why we’ve used specific criteria to help you identify which option fits your business best.
Selecting the wrong provider can lead to wasted resources and frustration. This guide evaluates the top 10 providers based on their strengths, services, and unique focus areas, helping you make an informed decision tailored to your business needs.
What Criteria Did We Consider When Putting Together The List Of Best VoIP Providers?
To ensure this guide is actionable and relevant, we evaluated providers using these key criteria:
- Product Offerings: The range and depth of services and solutions provided. A diverse product lineup ensures that businesses of all sizes and industries can find the tools they need to meet their specific goals and challenges.
- Customer Focus: Understanding the industries and business sizes a provider caters to helps identify if their expertise aligns with your needs. For example, if a provider doesn’t have experience in your industry, their solutions may not fully address your unique challenges—like fitting a square peg into a round hole.
- Service Quality: Reliability and support are non-negotiables in business communication. We considered uptime guarantees, responsiveness, and overall service quality, as these directly impact your business’s ability to stay connected and address issues quickly when they arise.
- Unique Strengths/Considerations: We identified what each provider excels at and where they may fall short. Understanding a provider’s unique strengths and limitations helps you weigh your options and choose a partner that aligns with your priorities and growth plans.
Who Are The Best VoIP Providers in New Jersey in 2025
- Vonage
- Eastern DataComm
- JCT Solutions
- TeleCloud
- Phone.com
- BCN Telecom
- Affiliated Technology
- Lightpath
- Verizon Business
- Comcast Business
Vonage (Holmdel, NJ)
Vonage, acquired by Ericsson in 2022, is a big name in cloud communication solutions. It’s ideal for mid-market and enterprise clients, particularly those seeking a range of advanced communication tools.
Product Offerings:
- Unified Communications: Business SMS, Vonage Meetings, and desktop/mobile integrations.
- Contact Centers: Omnichannel solutions, AI-driven analytics, workforce management, and gamification.
- APIs: Programmable voice, video, messaging, and fraud protection for developers.
Strengths:
- Customer Focus: Vonage supports a wide range of industries but specializes in healthcare, education, retail, finance, logistics, manufacturing and public sectors.
- Partner Opportunities: Vonage Partner, Communication Service Provider, and Channel Partners.
- Advanced tools like AI-powered speech analytics and programmable APIs.
- High reliability with 99.999% uptime and scalability for global enterprises.
Considerations:
- Small businesses may find the solutions overly complex or expensive.
- Support might lack the personalization smaller companies need.
Eastern DataComm (Hackensack, NJ)
Eastern DataComm specializes in integrating safety solutions with communication tools, making them a good option for schools, municipalities, and security-conscious organizations.
Product Offerings:
- VoIP Systems: Reliable voice communication tailored to schools and businesses.
- Safety Solutions: Lockdown & Emergency Notification Solution (LENS), video surveillance, environmental sensors, and access control.
- Infrastructure: Trustworthy wired/wireless networks with paging, bells, and clocks for school systems.
Strengths:
- Customer Focus: Education, local government, and SMBs.
- Expertise in safety-focused communication solutions.
- Strong technical support for critical environments like schools and libraries.
Considerations:
- Limited appeal for businesses without safety or infrastructure integration needs.
JCT Solutions (Springfield, NJ)
Product Offerings:
- VoIP and Collaboration Tools: Avaya Cloud Office, Avaya Spaces, paging/clock systems, digital signage, and video conferencing.
- Security Systems: Video surveillance, panic alarms, visitor management, emergency notification, record/evidence software, and 911 dispatch services.
- Network Solutions: Local area networks, wide area networks, and wireless solutions.
- Services: Managed professional services, on-site support, on-call systems maintenance, and manufacturing support.
Strengths:
- Customer Focus: Government, education, and large enterprises.
- Broad portfolio catering to communication, security, public safety, and network/IT solutions.
- Custom solutions tailored to client needs.
Considerations:
- May be less suited for microbusinesses or startups due to its broader enterprise focus.
TeleCloud (Morristown, NJ)
Product Offerings:
- Cloud Phone Systems: UCaaS, VoIP, essential call capabilities, SIP trunking, business SMS, and user portal.
- Integrations: Microsoft teams voice, collaboration tools, and mobile solutions.
- Call Center: Call analytics, call monitoring, recording, custom youting, and advanced reporting tools.
- Services: Free telecom bill audit, on-site assessment survey, and network assessment/installation.
Strengths:
- Customer Focus: Healthcare, Urgent Care, Professional Services, and Auto industries with personalized service tailored to SMBs.
- Technology advisory services to recommend and connect third-party solutions for larger enterprises.
- 99.99% uptime and 24/7 customer support.
Considerations:
- Limited scalability for businesses with over 150 employees.
Phone.com (Newark, NJ)
Product Offerings:
- VoIP Systems: Video conferencing, voicemail transcription, answering services, and SMS.
- Phone Numbers: Custom, toll-free, local, international, and transfer your number.
Strengths:
- Customer Focus: Focuses on smaller businesses and startups needing cost-effective simple communication solutions.
- Partner Marketplace: Additional tools through integration with partner services.
- Cost-effective and easy to set up.
- Excellent for startups and small teams needing basic communication tools.
Considerations:
- Lacks advanced features like CRM integrations and omnichannel support for larger businesses.
BCN Telecom (Morristown, NJ)
Product Offerings:
- Connect: Network as a service, SD-WAN, MPLS/private line, wireless, and POTS replacement.
- Cloud: Cloud voice UCaaS, cloud voice SIP, POTS replacement, and Cloud fax.
- Managed: SD-WAN, premise-based firewall, premise appliances/devices, and network monitoring.
- Voice: Cloud voice hosted PBX, POTS replacement, cloud voice SIP, and traditional voice.
- Security: Premise-based firewall and security-enabled appliances.
Strengths:
- Customer Focus: Wide range of network services focusing on Retail, Healthcare, Travel, Manufacturing, Finance, Banking, Government, and Education.
- Partner Excellence Program
- Strong reliability and customer support.
Considerations:
- Small businesses may find their offerings excessive or overly complex.
Affiliated Technology (Edison, NJ)
Product Offerings:
- VoIP Phone: Essential call capabilities, softphone, mobile app, DID, direct messaging, and web/video chat.
- AI: Bi-directional ai voice insolation and noise removal.
- UCaaS: Voice, SMS, email, social, and teams.
- Contact Center Tools: UCaaS plus full contact center capabilities, customizable reports, CRM integrations, and workforce optimization/management.
- System enhancements: After-call auto text, autodialer, cellular extend, message on hold, texting service, video conferencing, network solutions, and IT managed services.
Strengths:
- Customer Focus: Decades of expertise in general business communication and niche focus in pest control.
- Partners with Balto & MondaGo.
- Advanced features like noise cancellation and cradle-to-grave insights.
Considerations:
- A narrow industry focus may not appeal to all businesses.
Lightpath (Green Brook NJ)
Product Offerings:
- Voice Services: Hosted Voice, SIP trunking, unified communications, and enterprise voice bundles.
- Internet & Network: Dedicated internet access over a private fiber network, SD-WAN, and ethernet services.
- Managed Services: Cloud connect, security services, and private networking.
Strengths:
- Customer Focus: Mid-market and enterprise clients that prioritize dedicated fiber infrastructure for reliability and bandwidth.
- Infrastructure Ownership: Lightpath owns and operates a private fiber-optic network, enabling high performance and uptime.
- Bundled Services: Clients already using Lightpath for internet access can benefit from integrated billing, support, and network visibility.
Considerations:
- VoIP solutions are best suited for clients already using Lightpath’s fiber internet.
- Basic UCaaS features—limited customizations or integrations compared to UCaaS-focused providers.
- Not ideal for small businesses or those without existing Lightpath infrastructure.
Verizon Business - Business Digital Voice & One Talk (Newark, NJ – National Provider)
Product Offerings:
- Business Digital Voice (BDV): A cloud-based VoIP solution featuring over 45 calling features, including automatic call forwarding, voicemail-to-email, and seamless call transfer between devices. BDV is ideal for businesses seeking a straightforward, reliable phone system.
- One Talk: A mobile-first unified communications platform that allows a single business number to ring on multiple devices, including smartphones, tablets, and desk phones. Features include call forwarding, call park and retrieve, and an automated receptionist, facilitating seamless communication for on-the-go teams.
Strengths:
- Mobility and Flexibility: One Talk's ability to integrate mobile devices ensures that employees can stay connected, whether in the office or remote, enhancing productivity and responsiveness.
- Comprehensive Feature Set: Both BDV and One Talk offer a robust suite of features that cater to the dynamic needs of SMBs, from basic call management to advanced routing options.
- Scalability: While optimized for SMBs, Verizon's infrastructure allows for scalability, accommodating business growth and more complex communication requirements over time.
Considerations:
- Support Experience: Some SMBs may find Verizon's support to be less personalized compared to boutique providers, with a reliance on automated systems and ticket-based assistance.
- Customization Limitations: While feature-rich, the BDV and One Talk platforms may offer less customization for niche industries or specialized workflows compared to more tailored UCaaS solutions.
For larger enterprises, Verizon also offers advanced call center and enterprise UCaaS solutions — but for SMBs, BDV and One Talk are the go-to options.
Comcast Business (Mount Laurel, NJ – National Provider)
Product Offerings:
- Voice Services: Business VoiceEdge VoIP, voice mobility, voicemail-to-email, and conferencing.
- Internet & Network: Gig-speed internet, Wi-Fi Pro, and SD-WAN.
- Bundled Business Solutions: Internet, phone, and TV combined for simplified billing and installation.
Strengths:
- Customer Focus: Small businesses needing affordable, bundled connectivity and phone services.
- Availability: Ubiquitous in NJ with fast installation options.
- Simple Setup: Easy-to-manage solutions for businesses without complex telecom needs.
Considerations:
- Lacks advanced UCaaS functionality and CRM integration.
- Known for inconsistent customer service and limited proactive support.
- May not scale well for businesses needing more than basic voice services.
Which Provider Should I Consider Based on My Business Size?
Small Businesses & Startups
For easy, affordable solutions with personal support:
- TeleCloud — White-glove UCaaS for SMBs.
- Phone.com — Simple, cost-friendly VoIP.
- Comcast Business — Bundled internet + voice.
- Affiliated Technology — Niche VoIP for specialized industries in Pest Control
- Verizon Business (Business Digital Voice & One Talk) — Reliable, mobile-friendly VoIP built for small business flexibility.
Schools & Public Sector
For safety-driven and infrastructure-focused needs:
- Eastern DataComm — Leaders in school safety and communication systems.
- JCT Solutions — Experts in education and government with full-scale public safety and IT solutions.
Mid-Market & Enterprises
For scalable, advanced UCaaS and integrations:
- Vonage — Robust UCaaS + developer APIs for enterprise and global reach.
- BCN Telecom — Flexible, customizable enterprise VoIP + networking.
- Verizon Business (Enterprise Call Center & UCaaS) — Scalable enterprise-level solutions with advanced mobility + call center options.
- Lightpath — Ideal for mid-market enterprises already using Lightpath fiber.
How to Choose the Right VoIP Provider for You
The right VoIP provider starts with understanding your unique needs. Begin by identifying your current challenges. Are you dealing with outdated systems, poor support, or struggling to support remote or hybrid teams? Pinpointing these pain points will help you focus on providers that can solve them.
Next, narrow your search. Look for providers who serve your industry, support your business size, and offer the features you need—whether that’s seamless mobile integration, advanced analytics, or hands-on support. Shortlist 2–3 options and schedule conversations to discuss solutions, onboarding, and ongoing service. This step is crucial to ensure a good fit.
At TeleCloud, we know we aren’t right for everyone—and that’s okay. But if you’re a small to mid-sized business in industries like healthcare, professional services, or automotive and value personal support, local expertise, and scalable UCaaS, we could be the perfect partner. If not, we are happy to help make an introduction or referral and help guide you to what is best for your business with our technology advisory service. Email us at sales@telecloud.net or hit “talk to an expert” below!
Ready to explore your options? Schedule a discovery call today and see how TeleCloud can transform your business communications or help you find the right provider.
