AI is revolutionizing business communication, enhancing efficiency, customer experience, and workforce productivity. From real-time call transcription and AI-powered assistants to intelligent call routing and sentiment analysis, AI voice solutions are transforming how businesses operate.
But with so many providers offering AI-driven solutions, which one is the best fit for your needs?
At TeleCloud, we specialize in business communications and AI-driven voice solutions, helping organizations choose the right provider for their needs. This guide is based on in-depth research, provider insights, and industry trends to give you a clear, unbiased look at the AI voice landscape.
Editor's Note: This list is not ranked—each provider offers unique strengths tailored to different business needs. While many AI-powered features are still evolving, this guide focuses on current functional capabilities rather than early-stage limitations. Our goal is to help you understand what each provider does best so you can make a well-informed decision based on your priorities.
This guide evaluates the top AI voice providers in the U.S., breaking down their capabilities, AI features, and pricing structures to help you make an informed decision. By the end of this article, you’ll have a comprehensive understanding of the leading AI voice providers, their key offerings, pricing, and how they compare.
Who Are the Best AI Voice Providers?
VoIP/UCaaS AI players
Over-the-top AI
How We Evaluated AI Voice Providers
To provide an objective comparison, we analyzed AI voice providers based on the following criteria:
- AI-Powered Features: What AI features are currently offered and will be available in the future?
- Scalability & Suitability: Whether the AI solutions fit small businesses, enterprises, or both.
- Cost & Pricing Structure: Transparency in pricing and affordability based on features provided.
Top VoIP/UCaaS Providers with Integrated AI Solutions
With AI now embedded into many business communication platforms, several VoIP and UCaaS providers are leading the way by integrating AI directly into their core offerings. Below are some of the top platforms combining cloud-based calling with intelligent automation, real-time insights, and productivity tools to enhance how businesses communicate and operate.
Dialpad – Best for AI-Powered Call Management & Automation
Dialpad has positioned itself as a leader in AI-powered business communication, leveraging DialpadGPT, its proprietary AI engine, to enhance VoIP services, call center operations, and business productivity.
AI Features
- Real-Time AI Call Transcription: Live speech-to-text conversion, ensuring accurate documentation of conversations.
- AI-Powered Voicemail Transcriptions: Converts voicemails into readable text, saving time and improving accessibility.
- AI-Driven Sentiment Analysis: Monitors customer emotions and provides instant feedback on interactions.
- Dialpad Support: AI Customer Support
- AI Agent Self-Service Chatbot: Conversational AI that automates customer inquiries, reducing call volume for live agents.
- AI Assistant: Utilizes deep integrations with CRMs and business knowledge bases to deliver real-time, contextually relevant answers to agent questions, minimizing response time and improving accuracy.
- Dialpad Sell: AI Sales Enhancements
- AI Playbooks: Helps agents follow best practices during sales calls.
- Real-Time Assist Cards: Provides live recommendations during calls based on past interactions.
- AI CSAT & Scorecards: Automatically grades agent performance and predicts customer satisfaction.
Best For
- Small to mid-sized businesses looking for AI-enhanced VoIP & call centers.
- Companies that need advanced AI-driven analytics & automation.
Cost
Pricing starts at $27-$37+/month for Dialpad Connect with basic AI features, with advanced AI capabilities available in plans from $95-$170/month. AI meeting transcription requires the paid plan for $20/month.
RingCentral – Best for AI-Driven Contact Centers
RingCentral has evolved into an AI-powered business communication powerhouse, integrating RingSense AI across its VoIP, contact center, and collaboration tools. This AI-first approach helps businesses automate customer interactions, improve agent performance, and streamline workflows.
AI Features
- AI-Powered Business Communications (RingEX): AI-driven call handling, voicemail transcription, and automated insights for streamlined workflows.
- AI-Powered Calls & Video Meetings: Live transcriptions, automated summaries, and sentiment analysis for efficient collaboration.
- AI Assistant: Captures call notes, transcribes conversations, translates messages, and refines responses for better engagement.
- AI Receptionist (Coming Soon): A virtual phone agent that answers common questions, schedules appointments, and routes calls without human intervention.
- Intelligent Virtual Agents (IVA): AI-driven self-service for voice and digital channels, enabling 24/7 customer support and reducing wait times.
- AI Quality Management & Coaching: Uses AI-driven analytics to monitor agent performance and enhance customer interactions.
- RingSense AI (Part of RingCX): AI-powered insights, automation, and assistance with advanced analytics, call scoring, performance coaching, and CRM integration.
Best For
- Businesses with high call volumes needing AI-powered automation.
- Contact centers looking for AI-enhanced performance tracking.
Cost
$30-$45/month for business AI features, $60/month+ for advanced AI-powered contact center solutions.
Nextiva – Best for AI-Driven Customer Engagement.png?width=1080&height=405&name=Nextiva%20(1).png)
Nextiva takes AI to the next level by integrating customer engagement AI across its VoIP and contact center platforms. The company focuses on using AI to improve call routing, automation, and customer insights.
AI Features
- AI Voice & Chat Bots: Provides 24/7 automated customer service, handling routine inquiries and improving response times without human intervention.
- AI-Powered Call Routing & Journeys: Uses sentiment analysis, real-time transcriptions, and intelligent context tracking to match customers with the best agent based on urgency, expertise, and previous interactions.
- Real-Time Speech-to-Text Transcription: Captures and automatically summarizes customer interactions, improving documentation accuracy and reducing agent workload.
- AI-Powered Knowledge Base: Enables agents to instantly retrieve customer data, FAQs, and troubleshooting steps to enhance first-call resolution.
- Emotion Detection & Sentiment Analysis: AI tracks customer tone, frustration levels, and engagement to help agents adjust their responses and improve satisfaction.
- AI-Powered Contact Center: Integrates AI-driven analytics, predictive routing, and automation tools to optimize agent workflows, improve call handling efficiency, and provide real-time coaching and compliance monitoring.
Best For
- Businesses needing AI-powered customer service and analytics.
- Contact centers requiring multi-channel AI integration.
Cost
Pricing ranges from $36-$75/month for small business AI functionality. For $129-$199/month, higher-tier enterprise plans offer more advanced AI capabilities.
Zoom – Best for AI Meeting & Collaboration Tools
Zoom has transitioned into an AI-first collaboration platform, offering AI-driven productivity tools to enhance meetings, calls, and customer engagement.
AI Features
- AI Companion 2.0: A built-in AI assistant that:
- Provides real-time transcriptions and meeting summaries to improve documentation.
- Automates task creation, scheduling, and notifications to keep projects on track.
- Drafts emails, reports, and content based on meeting discussions and user preferences.
- Offers agenda preparation and research assistance for more productive meetings.
- AI Studio (Coming Soon): Allows businesses to customize AI workflows and automate knowledge sharing.
- AI Speech Analysis: Identifies sentiment and key discussion points in meetings.
Best For
- Businesses leveraging AI for meetings and collaboration.
- Teams needing AI-enhanced communication tools.
Cost
AI Companion 2.0 is included in workplace pro and business plans ($15.99-$21.99/month), Zoom phone plans ($10-$26.99/month), webinar and event plans ($79-$149/month), and the enterprise plan (custom pricing).
GoTo – Best for AI-Powered Call Management & IT Automation
GoTo integrates AI into its communication and IT management solutions, offering intelligent call routing, AI-powered virtual assistants, and automation tools.
AI Features
- AI Auto-Attendant & IVR: Intelligently routes calls based on customer needs, reducing wait times and ensuring efficient service.
- AI Chat Analysis & Sentiment Tracking: Monitors customer interactions to assess sentiment, detect trends, and enhance agent coaching.
- AI-Powered IT Support: Automates ticket management, troubleshooting, and workflow optimization to resolve tech issues faster.
- AI-Driven Contact Center Optimization: Uses automation and real-time insights to reduce handling time, improve first-call resolution rates, and boost customer satisfaction.
- AI Quality Management: Provides automated call evaluations and performance insights, enabling supervisors to identify training needs and improve service delivery.
Best For
- Businesses needing AI-driven call handling and IT automation.
Cost
No public pricing is available for general VoIP or UCaaS plans. However, it is $55/month for AI-powered self-service and $70/month for AI assistants.
Over-the-Top AI Solutions Enhancing VoIP/UCaaS Platforms
Unlike VoIP/UCaaS providers that integrate AI into their native platforms, Level AI, Capacity, and Glia offer AI-driven tools that work alongside existing communication systems, adding automation, analytics, and self-service capabilities without replacing your core telephony provider. These solutions provide advanced AI-powered contact center enhancements, agent assistance, quality management, and customer self-service tools.
Level AI – Best for AI-Driven Call Center Optimization
Level AI specializes in real-time agent assistance, AI-driven coaching, and automated quality assurance for contact centers. Its semantic intelligence engine enhances customer interactions by providing deep insights into conversations, improving agent performance, and streamlining workflows.
AI Features
- Auto-QA (Automated Quality Assurance): Uses generative AI to score 100% of interactions (calls, chat, email) with near-perfect accuracy, eliminating the need for manual QA reviews.
- Real-Time Agent Assist: Provides agents with AI-driven coaching during live calls, reducing average handling time (AHT) and increasing CSAT scores.
- Voice of the Customer Insights: Extracts customer sentiment, intent, and satisfaction trends from call data to drive business decisions.
- Omnichannel Analytics: Analyzes phone calls, chat, email, and QA reports to deliver customer and product insights.
- Agent Screen Recording: Provides supervisors with visibility into agent workflows to identify inefficiencies and optimize training.
- Agent GPT: AI-powered automation for contact center teams, helping improve response accuracy and efficiency.
- iCSAT (AI-Generated Customer Satisfaction Scores): Uses sentiment, resolution data, and customer effort scoring to provide unbiased, real-time CSAT predictions without relying on traditional post-call surveys.
Best For
- Businesses that want automated QA scoring and real-time coaching for customer service teams.
- Call centers looking for deep conversation analytics and customer sentiment tracking.
Cost
Level AI does not publicly list its pricing. Plans are custom-tailored based on contact center size and AI feature requirements.
Capacity – Best for AI Chatbots & Customer Support Automation
Capacity provides an AI-powered automation platform that improves customer service through AI chatbots, agent assistance, workflow automation, and knowledge management. Designed for businesses looking to reduce ticket volume and enhance self-service capabilities, Capacity offers an intuitive AI-driven approach to handling inquiries.
AI Features
Customer Self-Service
- AI Chatbots & Guided Conversations: Automates customer interactions across chat, phone, and web, reducing the need for live agents.
- Automatic Speech Recognition (ASR): Converts spoken interactions into structured data for improved documentation and response accuracy.
- Voice Biometrics: Enables secure authentication through voice recognition, improving security without added friction.
- Knowledge Base: AI-powered, dynamically updating database that provides instant access to relevant company information.
Agent Assist & Contact Center AI
- CoBrowsing: Let's agents see what the customer sees for better real-time troubleshooting.
- AI-Driven Helpdesk: Automates ticketing, responses, and workflows, reducing manual workload for support teams.
- Live Chat & Email Suggestions: AI assists agents by suggesting responses and pre-filling answers based on past conversations.
- Real-Time Voice Transcription: Converts live calls into text, improving call records and agent training insights.
AI-Driven Workflow Automation
- Autopilot AI (Email & Ticket Automation): Uses Generative AI to draft responses and handle Level 0 support tickets before they reach an agent.
- Call Progress Analysis: Identifies conversation trends and potential escalations in real time.
- Campaigns & Sales Enablement AI: Automates sales follow-ups and customer engagement workflows.
Best For
- Support teams looking to reduce ticket volume with AI chatbots & self-service options.
- Businesses needing automated knowledge management to help agents respond faster.
Cost
Capacity offers custom pricing based on business size and AI feature selection.
Glia – Best for AI-Powered Digital Customer Engagement
Glia provides AI-driven customer interaction management that combines voice, digital chat, and self-service automation into a unified engagement platform. Specializing in banking and financial services, Glia enhances digital experiences by offering virtual assistants, AI-powered call centers, and deep conversational analytics.
AI Features
AI-Enhanced Customer Interaction Management
- Unified Interaction Management (UIM): AI handles voice, chat, and mobile inquiries, ensuring seamless transitions between self-service and live agents.
- Glia Virtual Assistants (GVA): AI-driven chatbots and voice assistants that automate common inquiries while knowing when to escalate to human agents.
- AI-Enhanced Phone Support: Transforms outdated IVR menus into AI-powered conversation assistants for faster customer service.
AI-Driven Insights & Automation
- AI Analyst Suite (Glia Cortex): Uses natural language AI analytics to help businesses extract actionable insights from customer interactions.
- AI Quality Management (Quality Analyst GPT): Automates QA processes, coaching insights, and trend detection for customer service teams.
- Predictive AI Routing: Matches customers with the right agent or AI assistant based on sentiment, past interactions, and real-time data.
Specialized Banking & Finance AI Features
- Glia Knowledge Bank: A pre-trained AI model with 800+ banking-specific responses to ensure compliance and accuracy.
- AI-Enhanced Security & Fraud Detection: Identifies potential fraudulent interactions and provides risk assessment insights.
- AI-Powered Loan & Application Assistance: Assists customers in completing banking forms, loan applications, and account setup.
Best For
- Banks, credit unions, and financial services providers looking to modernize customer engagement with AI.
- Businesses needing AI-powered call centers with predictive analytics and intelligent routing.
Cost
Glia offers custom pricing based on company size and AI implementation needs.
Which AI Voice Provider is Right for You?
Choosing the right AI voice provider depends on your business needs:
- For AI-Powered Call Handling & Automation: Dialpad – Best for AI-driven voicemail transcription, sentiment analysis, and real-time agent assistance.
- For AI-Driven Contact Centers: RingCentral – Ideal for high-volume customer service teams needing intelligent call routing and AI-powered coaching.
- For Customer Engagement & Sentiment Analysis: Nextiva – Optimizes customer interactions with AI-powered routing and real-time insights.
- For AI-Enhanced Meetings & Collaboration: Zoom – AI-driven meeting summaries, task automation, and productivity tools.
- For AI Coaching & Quality Management: Level.ai – Best for real-time agent coaching, automated quality assurance, and deep analytics.
- For AI Self-Service & Knowledge Management: Capacity – Automates customer support with AI chatbots, virtual assistants, and workflow automation.
- For AI-Powered Digital Customer Support: Glia – Designed for financial services and enterprises needing AI-enhanced customer interactions.
- For AI Call Management & IT Automation: GoTo – AI-enhanced call routing, sentiment tracking, and automated IT support.
To see a feature chart comparison, click here.
The Future of AI in Voice Communication
AI-powered voice solutions are revolutionizing the way businesses manage customer interactions, automate workflows, and optimize call center operations. From intelligent routing and virtual assistants to real-time analytics and sentiment detection, AI is no longer a luxury—it’s a necessity for businesses that want to stay competitive.
The adoption of AI in voice communication will only grow, with advancements in predictive analytics, natural language processing, and AI-driven automation shaping the future of customer engagement. Businesses that embrace AI-driven solutions today will be better positioned to enhance efficiency, reduce costs, and improve customer experiences.
Not sure which AI voice provider is the right fit for your business? Contact TeleCloud today for expert guidance on selecting the best AI-powered communication solution to meet your needs.
